NexlintoShift Lead
Company : Five Guys
Location : Columbia, PA, 17512
Job Type : Full Time / Part Time
Date Posted : 4 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
The shift leader role at Five Guys in Columbia uniquely blends hands-on leadership with high standards for food quality and customer service. The team-oriented culture and mentorship opportunities emphasize growth beyond daily tasks, setting it apart from typical fast-food supervisory jobs in the area.
During busy periods, a shift lead must coordinate crew assignments efficiently while maintaining food safety and customer satisfaction. Balancing quick decision-making with staff motivation is key, especially in Columbia’s competitive food service market where speed and quality are equally critical.
Expect to oversee crew tasks, ensure compliance with cleanliness and food prep standards, handle guest concerns directly, and support opening or closing procedures. This role demands active leadership to foster a positive, productive atmosphere throughout each shift.
Five Guys favors candidates who demonstrate strong communication, adaptability, and enthusiasm for team growth. A shift lead should inspire positivity and accountability, driving operational excellence while mentoring employees in a fast-paced environment.
Shift leads in Columbia at Five Guys typically start at $19.00 per hour, with additional earnings from tips and bonuses. This competitive wage aligns with local fast-food supervisory roles, supplemented by benefits like healthcare and 401(k) eligibility.
Columbia's restaurant sector shows stable demand for shift leads, particularly at popular chains like Five Guys. While competition exists, demonstrating leadership skills and customer service excellence can significantly boost hiring chances.
Columbia’s community-oriented vibe fosters friendly customer interactions and teamwork. Shift leads benefit from a supportive atmosphere where collaboration and positive energy are valued, reflecting regional preferences for close-knit service experiences.
Beyond competitive pay, shift leaders enjoy free meals during shifts, weekly secret shopper bonuses, and a culture encouraging fun and growth. These perks create a motivating environment rare in many fast-food leadership roles.
This position serves as a stepping stone by providing real-time feedback, mentorship, and exposure to multiple operational facets. Leaders develop skills in team management and customer service, positioning them well for future managerial opportunities.
Five Guys expects shift leads to combine hands-on operational oversight with strong motivational skills. Unlike some retail or technical lead roles nearby, this position emphasizes fast-paced food service leadership with a focus on team cohesion and guest satisfaction.