NexlintoShift Lead
Company : Five Guys
Location : Portland, CT, 06480
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Portland, CT, a Shift Lead actively manages crew assignments and ensures smooth service flow. Their leadership directly affects food quality, cleanliness, and customer satisfaction, making them vital to the restaurant’s success during each shift.
Successful Shift Leads often bring prior leadership experience in dynamic food environments, strong communication skills, and a knack for motivating diverse teams. They combine operational know-how with a passion for customer service to maintain high standards throughout their shifts.
Many Shift Leads leverage their hands-on management experience to pursue long-term careers in restaurant management. This role builds foundational skills in team leadership, operations, and customer relations that are essential for roles like Assistant Manager or General Manager.
Five Guys offers competitive pay starting at $19/hr plus tips, weekly secret shopper bonuses, free meals, and a team-focused work culture. Employees also benefit from access to promotions and comprehensive benefits, enhancing job satisfaction locally.
The company provides real-time feedback, mentorship, and performance reviews to help Shift Leads sharpen leadership skills. This supportive environment encourages taking initiative and prepares individuals for advanced management roles.
Portland's food service sector sees steady demand for experienced Shift Leads due to a vibrant local dining scene. Candidates with proven leadership and adaptability tend to secure roles quicker amid moderate competition.
Shift Leads at Five Guys may work various shifts, including early mornings and evenings, depending on store needs. The role requires flexibility but also offers structured hours, allowing individuals to balance job responsibilities with personal time.
Shift Leads at Five Guys in Portland typically start at $19 per hour, supplemented by tips and bonuses. This compensation package aligns with local market rates for similar leadership roles in casual dining.
Five Guys values Shift Leads who demonstrate dependability, strong communication, and the ability to energize teams. Candidates who show accountability and a commitment to quality service are highly sought after locally.
Yes, Shift Leads take prompt and professional action to resolve guest concerns on the spot, ensuring customer satisfaction remains a top priority throughout each shift.