NexlintoFront Desk Associate
Company : Crunch Fitness
Location : Claremont, CA, 91711
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Overview:
The Front Desk Associate is the first point of contact for members and guests, responsible for creating a welcoming and professional environment. This role supports daily front desk operations, assists with membership services, and ensures a positive experience for everyone entering the facility. Strong communication skills, organization, and a service-oriented attitude are essential in this fast-paced role.
Key Responsibilities:
- Greet members and guests in a friendly and professional manner
- Manage check-ins, registrations, and membership inquiries
- Answer phone calls and respond to questions about services and policies
- Process payments, update member accounts, and maintain accurate records
- Assist in resolving customer concerns or escalate issues as needed
- Keep the front desk and lobby area clean and organized
- Promote facility programs, services, and events
- Provide administrative support to management as needed
Qualifications:
- Strong customer service and communication skills
- Friendly, outgoing, and professional demeanor
- Ability to multitask in a fast-paced environment
- Basic computer and administrative skills
- Reliable and team-oriented
- Previous front desk, retail, or customer service experience preferred
Work Environment:
Fast-paced, customer-focused setting that requires standing for extended periods and frequent interaction with members and staff.
Compensation & Benefits:
- Competitive hourly pay
- Flexible scheduling
- Employee membership or service benefits
- Opportunities for advancement
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Frequently Asked Questions
Proficiency in communication, multitasking, and customer service stands out when working as a front desk associate in Claremont’s fitness centers. Familiarity with membership software and a welcoming attitude also boost your ability to manage check-ins and inquiries effectively in this fast-paced environment.
Crunch Fitness emphasizes a dynamic front desk experience, combining membership management with active promotion of programs and events. Unlike some gyms, associates here balance administrative duties with member engagement in a lively, customer-centered setting.
Starting as a front desk associate in Claremont can lead to supervisory or assistant managerial roles within fitness centers. Gaining experience in customer relations and administrative tasks opens doors to broader positions in gym operations and membership services.
Claremont's job market for front desk roles is moderately competitive, with local gyms like Crunch Fitness seeking candidates who combine friendliness with tech-savvy skills. Compared to larger cities, there's steady hiring but a strong preference for candidates with prior customer service experience.
Claremont’s traffic patterns and limited public transit options mean that front desk associates often consider flexible scheduling or carpooling. Proximity to the campus and downtown areas can influence commute convenience for Crunch Fitness employees.
Beyond competitive hourly wages, Crunch Fitness provides flexible shifts and employee membership discounts, enabling front desk associates to enjoy facility access. These perks support both work-life balance and personal fitness goals within the company culture.
Front desk associates in Claremont typically earn between $14 and $18 per hour. Crunch Fitness aligns with market rates, offering competitive hourly pay plus benefits like flexible scheduling and membership perks, enhancing overall compensation.
Many believe front desk roles are purely administrative, but at Crunch Fitness, associates actively engage with members, promote programs, and resolve concerns. It demands multitasking and interpersonal skills, making it a dynamic customer-facing position.
Expect a fast-moving workday with continuous member interaction and multitasking. The front desk is a hub of activity, requiring standing for extended periods and adapting quickly to diverse member needs in a welcoming atmosphere.
While no strict certifications are mandatory, familiarity with customer service platforms, basic computer skills, and CPR certification can enhance your profile. Local employers in Claremont value candidates who combine technical know-how with a friendly demeanor.