NexlintoField Service Technician
Company : Stryker
Location : Franklin, TN, 37065
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Position Overview:
The Field Service Technician provides support for Power Devices, ensuring equipment is installed, maintained, and operating safely. This role involves traveling to customer sites, troubleshooting issues, maintaining accurate documentation, and building positive relationships with healthcare professionals. The position is fast-paced and offers career growth opportunities in engineering, project management, sales, and leadership.
Key Responsibilities
- Travel between hospitals and customer sites to fulfill service requests.
- Troubleshoot and resolve technical and product-related issues.
- Build and maintain positive relationships with customers, sales representatives, and internal teams.
- Document service results and maintain accurate quality records.
- Adhere to safety protocols and proper handling of bio-hazardous materials.
- Provide high-quality customer support during installations, maintenance, and repairs.
Who We Are Looking For
- Self-directed initiators: Take ownership of work and drive results independently.
- Collaborative partners: Build cross-functional relationships to improve processes and outcomes.
- Analytical problem solvers: Identify root causes, recommend solutions, and prevent future issues.
- Goal-oriented developers: Focus on delivering safe, robust solutions for customers.
- Meticulous documenters: Maintain accurate and detailed service records and reports.
Knowledge & Skill Requirements
- Willingness to work overtime, overnight, and weekends as needed.
- Strong interpersonal, communication, and customer service skills.
- Ability to work independently in fast-paced or stressful environments.
- Highly organized with strong time management and prioritization skills.
- Physical ability to lift up to 75 lbs occasionally and remain on feet for extended periods.
- Proficiency in Microsoft Office and ability to learn company software.
- Ability to interpret service bulletins, technical manuals, and schematics.
- Must maintain professional appearance and behavior consistent with company and customer standards.
Qualifications & Experience
- Minimum of 3 years technical service experience preferred.
- Experience with biomedical equipment maintenance, repair, and installation preferred.
- High School Diploma or GED required; formal technical or university training preferred.
- Valid driver's license with a clean driving record.
- Adherence to HIPAA and other patient confidentiality policies.
What You Will Get
- Company vehicle for business use
- Medical, Dental, Vision, and Prescription Drug Insurance
- Tuition reimbursement
- 401(k) plan with company match and discretionary contribution
- Paid Vacation and Sick Time
- Life, AD&D, Short-term and Long-term Disability insurance
- Employee Assistance Program and wellbeing initiatives
- Discounted employee stock purchase plan
About the Company
Stryker Corporation is a global leader in medical technology, committed to improving healthcare by providing innovative medical devices, solutions, and services. With a focus on quality, integrity, and collaboration, Stryker empowers healthcare professionals to deliver better outcomes for patients worldwide.
Equal Opportunity Employer
Stryker Corporation is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Employees in field roles may be required to comply with COVID-19 vaccination requirements as an essential job function.
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Frequently Asked Questions
Franklin's proximity to multiple healthcare facilities means frequent trips to varied sites, demanding strong time management and adaptability. Local traffic patterns and hospital schedules shape service visits, making planning essential for a Field Service Technician aiming to meet customer expectations efficiently.
Franklin's growing healthcare industry creates steady demand for skilled Field Service Technicians, though competition remains moderate due to specialized biomedical equipment expertise. Candidates with biomedical repair experience and strong documentation skills often stand out when applying in this region.
Emphasize your troubleshooting skills, ability to manage service documentation accurately, and experience with biomedical equipment. Demonstrating strong interpersonal skills and the capacity to work independently under pressure will align well with typical employer expectations for Field Service Technician roles.
Technical training in biomedical equipment repair, electronics, or mechanical systems is highly valuable. Certifications like Biomedical Equipment Technician (BMET) or relevant IT support credentials can enhance prospects, especially for candidates targeting companies specializing in healthcare technology.
A typical day includes traveling to hospital sites to install, maintain, or repair medical devices, resolving technical issues, and updating service records. The role demands flexibility for overtime or weekend shifts, requiring a blend of technical expertise and excellent communication with healthcare professionals.
Stryker emphasizes innovation and customer collaboration, offering technicians access to advanced medical devices and ongoing career growth opportunities. Their commitment to safety and quality, combined with benefits like company vehicles and tuition reimbursement, distinguishes their technician roles locally.
Besides competitive medical and dental plans, Stryker provides a company vehicle for work travel, a 401(k) with matching, and tuition reimbursement. These perks support both daily job demands and long-term career development, enhancing the overall compensation package.
Field Service Technicians in Franklin typically earn between $50,000 and $70,000 annually. Technicians with over three years of biomedical equipment experience, especially those proficient in troubleshooting and documentation, often command salaries toward the higher end of this range.
Yes, since the role requires frequent travel between hospitals and customer sites, maintaining a valid driver's license with a clean record is critical for safety and company compliance, ensuring smooth service delivery across the region.
Technicians often transition into engineering, project management, or sales roles by leveraging hands-on experience with medical devices and customer interactions. Companies like Stryker foster growth through training programs and cross-functional collaboration, making this career path dynamic.