NexlintoShift Lead
Company : Five Guys
Location : Cary, NC, 27511
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys emphasizes a hands-on leadership style for Shift Leads, focusing on team coaching, food quality, and guest experience. In Cary, NC, this role also includes engagement with local customer preferences and a dynamic team culture, setting it apart from typical fast food supervisory jobs.
Serving as a Shift Lead at Five Guys offers exposure to operational leadership, team mentorship, and daily decision-making. It’s a practical stepping stone that builds skills needed for management, including handling performance reviews and shift metrics, especially valuable in a fast-paced Cary restaurant setting.
Strong communication, conflict resolution, and adaptability are essential. In Cary’s competitive environment, a Shift Lead must motivate diverse teams while upholding high standards of food safety and customer service, ensuring smooth shift operations and excellent guest satisfaction.
Yes, Five Guys provides a competitive $19/hour base pay plus tips, weekly secret shopper bonuses shared among the shift team, free meals during shifts, and access to a comprehensive benefits package including 401(k), which collectively enhance the appeal for local Shift Leads.
Some may think Shift Leads only oversee staff, but at Five Guys, the role blends operational tasks, coaching, quality control, and guest interaction. It’s not just supervision but also being actively involved in daily restaurant success, especially important in a busy Cary location.
Cary’s growing population increases demand for experienced Shift Leads, but competition remains stiff due to the attractive pay scales and growth opportunities at places like Five Guys. Candidates benefit from leadership experience and local knowledge to stand out.
Shift Leads in Cary typically earn between $17 to $21 per hour depending on experience. Five Guys’ starting rate at $19/hour plus tips and bonuses positions it competitively within the local market, making it an appealing option for restaurant leaders.
Managing fast-paced shift changes, resolving guest complaints swiftly, and maintaining cleanliness standards are common challenges. Preparation involves developing multitasking skills, clear communication, and a proactive approach to team motivation to keep operations smooth.
Five Guys prioritizes teamwork, customer satisfaction, and quality food, which requires Shift Leads to embody positivity and lead by example. This culture fosters a supportive environment unlike standard supervisory roles that may focus solely on task completion.
Successful Shift Leads at Five Guys can advance into restaurant management roles, gain mentorship, and receive performance-based promotions. The company’s structure supports internal growth, valuing leaders who demonstrate commitment and operational excellence.