Job Overview
The Associate Field Service Technician is responsible for supporting the installation, maintenance, inspection, and repair of equipment at customer sites. Working under the guidance of senior technicians, this role ensures equipment operates efficiently while delivering excellent customer service. This position is ideal for technically inclined individuals who are detail-oriented, dependable, and eager to develop hands-on field service experience.
Key Responsibilities:
- Assist with installation, troubleshooting, maintenance, and repair of equipment at client locations
- Perform routine inspections and preventive maintenance tasks
- Diagnose technical issues and escalate complex problems to senior technicians
- Document service activities, parts used, and maintenance records accurately
- Ensure tools, equipment, and service vehicles are properly maintained
- Follow safety procedures, company policies, and industry standards
- Provide professional customer support and technical guidance on equipment usage
- Support inventory tracking for parts and service materials
- Travel to customer sites as required
- Perform additional duties assigned by management
Success Factors:
- Strong mechanical and technical aptitude
- Problem-solving mindset with attention to detail
- Ability to follow instructions and technical manuals
- Strong time management and organizational skills
- Positive attitude and willingness to learn
Required Skills:
- Basic knowledge of electrical, mechanical, or electronic systems
- Ability to read technical diagrams and service documentation
- Good communication and customer service skills
- Proficiency with basic computer systems and service software
- Flexibility to work varied schedules and travel when needed
Qualifications:
- Associate degree, technical certification, or equivalent experience preferred
- 0–2 years of technical, maintenance, or field service experience
- Valid driver’s license with acceptable driving record
Physical Requirements:
- Ability to lift up to 50 lbs and handle tools or equipment regularly
- Frequent standing, walking, bending, climbing, and reaching
- Ability to work in indoor and outdoor environments and varying conditions
Work Environment:
Field-based role involving travel to customer sites such as commercial facilities, industrial locations, or healthcare environments. Exposure to mechanical equipment, noise, and changing environmental conditions may occur.
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Frequently Asked Questions
Audubon, NJ has a growing demand for field service technicians, especially in healthcare equipment servicing like at Stryker. Entry-level candidates with technical aptitude and willingness to travel locally can find increasing opportunities, though competition rises with more certified applicants in this industrial hub.
While not always mandatory, certifications related to mechanical, electrical, or electronic systems maintenance can boost your candidacy at Stryker. Local employers value technical certificates that demonstrate proficiency in healthcare equipment servicing, improving your chances in Audubon’s medical device support sector.
Technicians encounter varying conditions including noise, mechanical equipment exposure, and diverse customer site layouts. Handling troubleshooting on-site with limited supervision requires adaptability, precise documentation, and customer communication skills to maintain equipment functioning smoothly in Audubon's industrial and healthcare settings.
Starting as a Field Service Technician offers hands-on experience with complex systems, building a foundation for specialized certifications or senior roles. Developing troubleshooting skills and customer interaction expertise opens pathways into engineering, field management, or technical consulting over time.
Associate roles typically emphasize support and learning under senior technicians, focusing more on routine maintenance and assisting with installations rather than independent problem-solving. This makes them ideal for those gaining practical field experience before advancing to full technician responsibilities.
Stryker invests in comprehensive training programs tailored to medical and industrial equipment, promoting technical skill growth and safety standards. Technicians gain exposure to cutting-edge devices and support from seasoned mentors, enhancing career growth within a reputable global company.
Stryker fosters a customer-centric culture emphasizing reliability and technical excellence. Field Service Technicians operate with strong safety focus and collaborative support, ensuring quality service delivery in diverse settings like healthcare facilities, which enriches job satisfaction and professional pride.
Salaries typically range from $45,000 to $60,000 annually, influenced by certifications, experience level, and willingness to travel. Proficiency in electrical and mechanical troubleshooting and strong customer service skills can lead to higher compensation within the Audubon regional market.
Many underestimate the physical aspect, which includes lifting up to 50 lbs, frequent bending, and outdoor work in varying weather. Being physically prepared and flexible with schedules is crucial, as the role demands endurance alongside technical skills.
Proficiency with basic computer systems and interpreting technical manuals is essential to accurately diagnose issues, document repairs, and manage inventory. This digital competency streamlines workflow and enhances communication between field and management teams.