NexlintoShift Lead
Company : Five Guys
Location : Highland Park, IL, 60035
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Serving as a Shift Lead at Five Guys in Highland Park hones your ability to motivate diverse teams under pressure, balancing operational oversight with real-time problem-solving. This hands-on leadership experience is ideal for building management capabilities in the bustling restaurant sector.
Peak periods demand swift crew coordination and maintaining food quality amid high volume. At Highland Park, managing guest satisfaction while ensuring team efficiency tests multitasking and communication, making adaptability a critical skill for successful shift leadership.
Candidates with proven leadership in fast food or similar fast-paced settings, strong interpersonal skills, and a proactive attitude generally stand out. Familiarity with food safety standards and a commitment to fostering positive team dynamics are highly valued locally.
Shift Leads at Five Guys in Highland Park start with a competitive base pay around $19.00 per hour, complemented by tips and weekly secret shopper bonuses. This compensation structure rewards both performance and teamwork in a lively restaurant setting.
Highland Park shows steady demand for restaurant shift supervisors, with employers favoring candidates who demonstrate leadership agility and customer service excellence. Competitive hiring processes reflect the area's vibrant food service industry and community expectations.
Highland Park offers multiple transit routes and reasonable road connectivity, facilitating reliable commutes to Five Guys locations. This accessibility supports punctuality and shift coverage, crucial factors for success in a role requiring consistent presence and leadership.
Five Guys Shift Leads uniquely blend operational oversight with direct team mentorship in a fast-casual dining context. Unlike retail leads, they focus heavily on food quality, safety, and guest interaction, making the role both dynamic and customer-centric.
Five Guys offers structured mentorship, real-time feedback, and performance reviews to guide Shift Leads toward higher leadership positions. Growth opportunities are embedded in the culture, encouraging motivated individuals to advance within the company's expanding network.
During the 1st shift, a Shift Lead orchestrates crew assignments, ensures prep work meets quality standards, oversees cleanliness, and addresses guest concerns promptly. This foundational shift sets the operational tone for the entire day, requiring proactive management.
Five Guys in Highland Park fosters a team-focused atmosphere with competitive pay, free meals, and comprehensive benefits. Its emphasis on mentorship and career growth makes it an attractive option for those seeking more than just a job, but a stepping stone in hospitality management.