NexlintoShift Lead
Company : Five Guys
Location : Aurora, IL, 60507
Job Type : Full Time / Part Time
Date Posted : 3 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift Lead at Five Guys thrives by motivating team members, managing operations smoothly, and maintaining high standards in food quality and customer service. Strong communication paired with adaptability and a hands-on approach helps in leading effectively during busy restaurant hours.
Shift Leads require a blend of operational know-how and people management, focusing on real-time problem solving, coaching, and maintaining safety standards. Unlike other lead roles, they balance frontline responsibilities with team coordination during each shift.
Daily tasks involve supervising crew assignments, ensuring food safety compliance, tackling guest issues promptly, and maintaining store cleanliness. Shift Leads in Aurora balance efficient workflow with fostering a positive and productive team atmosphere.
Yes, Aurora’s hospitality sector sees steady demand for experienced Shift Leads, but Five Guys attracts applicants with its supportive environment and growth prospects, making competition moderate yet promising for committed candidates.
The starting wage of $19.00 per hour at Five Guys aligns well with Aurora’s fast-food management salaries, often supplemented by tips and bonuses, offering a competitive total compensation package within the local market.
Five Guys supports Shift Leads through real-time feedback, mentorship, and performance reviews, providing a clear pathway to higher management roles. This nurturing environment fosters leadership growth while handling operational challenges.
Five Guys emphasizes a team-oriented culture with perks like free meals and secret shopper bonuses, creating a motivating atmosphere. The role combines hands-on leadership with a focus on delivering exceptional guest experiences.
While no specific certifications are mandatory, experience in food service leadership and knowledge of food safety protocols are highly valued in Aurora, helping Shift Leads meet both company and local health standards effectively.
Shift Leads at Five Guys in Aurora handle dynamic shifts with diverse teams, balancing efficiency and guest satisfaction. Compared to other third or second shifts locally, the role offers more direct interaction with team members and visible impact on store success.
Beyond a competitive hourly rate, Five Guys provides benefits like medical, dental, vision coverage, and 401(k) options (eligibility applies). Additional perks include weekly bonuses, complimentary meals, and opportunities for promotion within a supportive work culture.