Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift leader at Five Guys needs strong communication skills, the ability to motivate diverse teams, and keen attention to operational details. Balancing hands-on supervision with coaching fosters a productive environment vital for maintaining food quality and customer satisfaction.
Serving as a Shift Lead in Firestone offers practical experience in team leadership, problem-solving, and operational oversight. These skills build a foundation for advancing within the restaurant industry or broader hospitality management, especially with Five Guys' emphasis on mentorship and growth.
Typical duties include supervising crew assignments, ensuring compliance with food safety standards, handling customer concerns, and maintaining store readiness. These tasks require multitasking and leadership, crucial to keeping daily operations efficient and guest experiences positive.
Yes, Five Guys provides free meals during shifts, a secret shopper bonus shared weekly, and a comprehensive benefits package including medical and 401(k) options. Their team-oriented culture in Firestone supports both personal growth and rewarding work experiences.
Starting at $19.00 per hour plus tips and bonuses, Five Guys offers a competitive wage in Firestone's fast-food market. This rate often exceeds local averages for similar roles, reflecting the company's commitment to attracting and retaining motivated shift leaders.
Firestone's growing population and dining scene create steady demand for Shift Leads, especially at popular chains like Five Guys. Job seekers can find multiple openings nearby, though competition may vary based on seasonality and economic factors in the region.
Five Guys emphasizes hands-on leadership with real-time feedback and mentorship, fostering a supportive environment. Unlike some chains, it offers team bonuses and encourages career growth, making the Shift Lead role more engaging and development-focused.
Key skills include multitasking under pressure, coaching ability, strong interpersonal communication, and knowledge of food safety protocols. Mastery of these helps maintain high standards in quality, cleanliness, and guest service during every shift.
Expect a collaborative culture focused on positivity and productivity. Shift Leads coordinate diverse teams, balancing motivation with accountability to ensure smooth service and a welcoming atmosphere for both crew and customers.
Five Guys provides structured mentorship, performance reviews, and clear promotion pathways. This approach equips Shift Leads with leadership experience and skills needed to advance into management roles within their expanding restaurant network.