NexlintoShift Lead
Company : Five Guys
Location : Brookfield, CT, 06804
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Brookfield's food service sector is growing, but Shift Lead positions remain moderately competitive due to steady demand. Candidates with hands-on leadership experience and strong customer service skills often have an edge when applying locally.
While formal certifications aren't mandatory for Shift Leads in Brookfield, having food safety training or ServSafe certification can boost your prospects, reflecting local health standards and employer preferences in the restaurant industry.
Top Shift Leads demonstrate proactive team coaching, ability to maintain high food quality, and swift problem-solving under pressure. Exceptional communication and time management skills are crucial for balancing guest satisfaction with operational flow.
Shift Leads often move into assistant manager or general manager roles by showcasing leadership aptitude, reliability, and operational knowledge. This role serves as a foundation for long-term growth within restaurant management hierarchies.
Managing crew assignments, ensuring cleanliness standards, resolving customer issues, and tracking shift performance metrics are daily priorities. Shift Leads must also support opening or closing duties while fostering a positive team environment.
Five Guys emphasizes team-oriented collaboration and continuous feedback, creating a supportive atmosphere for Shift Leads. This environment encourages personal growth, accountability, and a fun workplace dynamic unique to the brand.
At Five Guys, Shift Leads benefit from competitive hourly wages combined with tips, bonuses, and free meals. The focus on mentorship and real-time performance reviews enhances professional development beyond typical shift leader duties.
The base wage for a Shift Lead at Five Guys begins around $19.00 per hour, with additional income from tips and performance bonuses, reflecting competitive compensation aligned with local restaurant industry standards.
Brookfield's community size and traffic patterns can affect commute times, which may impact shift punctuality. Additionally, local customer preferences and the town's dining culture require Shift Leads to adapt service approaches accordingly.
Shift Lead positions around Brookfield often cover first and second shifts, aligning with peak restaurant hours. Third or overnight shifts are less frequent but may be available depending on location demand and staffing needs.