Job Overview
The Associate Field Service Technician is responsible for supporting the installation, maintenance, inspection, and repair of equipment at customer sites. Working under the guidance of senior technicians, this role ensures equipment operates efficiently while delivering excellent customer service. This position is ideal for technically inclined individuals who are detail-oriented, dependable, and eager to develop hands-on field service experience.
Key Responsibilities:
- Assist with installation, troubleshooting, maintenance, and repair of equipment at client locations
- Perform routine inspections and preventive maintenance tasks
- Diagnose technical issues and escalate complex problems to senior technicians
- Document service activities, parts used, and maintenance records accurately
- Ensure tools, equipment, and service vehicles are properly maintained
- Follow safety procedures, company policies, and industry standards
- Provide professional customer support and technical guidance on equipment usage
- Support inventory tracking for parts and service materials
- Travel to customer sites as required
- Perform additional duties assigned by management
Success Factors:
- Strong mechanical and technical aptitude
- Problem-solving mindset with attention to detail
- Ability to follow instructions and technical manuals
- Strong time management and organizational skills
- Positive attitude and willingness to learn
Required Skills:
- Basic knowledge of electrical, mechanical, or electronic systems
- Ability to read technical diagrams and service documentation
- Good communication and customer service skills
- Proficiency with basic computer systems and service software
- Flexibility to work varied schedules and travel when needed
Qualifications:
- Associate degree, technical certification, or equivalent experience preferred
- 0–2 years of technical, maintenance, or field service experience
- Valid driver’s license with acceptable driving record
Physical Requirements:
- Ability to lift up to 50 lbs and handle tools or equipment regularly
- Frequent standing, walking, bending, climbing, and reaching
- Ability to work in indoor and outdoor environments and varying conditions
Work Environment:
Field-based role involving travel to customer sites such as commercial facilities, industrial locations, or healthcare environments. Exposure to mechanical equipment, noise, and changing environmental conditions may occur.
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Frequently Asked Questions
In Fanwood, NJ, certifications like IPC Electrical Certification or HVAC technician credentials boost your profile as an Associate Field Service Technician. These demonstrate your technical aptitude and align with local industrial standards, increasing chances for positions at companies like Stryker.
Fanwood’s market for entry-level Field Service Technicians is moderately competitive due to growing healthcare and industrial sectors. Candidates with hands-on experience or relevant technical certifications often stand out, especially when applying to established firms such as Stryker.
A beginner Field Service Technician must master basic electrical and mechanical system troubleshooting, reading technical diagrams, and using diagnostic tools. Strong problem-solving and attention to detail help ensure efficient equipment maintenance and repair in dynamic environments.
Typical duties include inspecting, installing, and repairing medical devices, ensuring equipment safety compliance, and providing user guidance to healthcare staff. Flexibility for travel between hospitals or clinics is essential, along with documenting all service activities accurately.
At Stryker, starting as an Associate Field Service Technician opens pathways to senior technician roles or specialized engineering positions. Continued skill development and certifications can lead to supervisory responsibilities or technical training roles within the medical device sector.
Stryker emphasizes comprehensive training and mentorship for Associate Field Service Technicians, fostering hands-on experience early on. Their focus on customer service combined with technical proficiency sets them apart, promoting a collaborative culture centered on innovative healthcare solutions.
Technicians at Stryker may encounter complex medical equipment requiring precise troubleshooting under time constraints. Navigating diverse client environments—from hospitals to industrial sites—demands adaptability, strict adherence to safety standards, and excellent communication skills.
Field Service Technicians in Fanwood typically earn between $45,000 and $60,000 yearly. Entry-level technicians start closer to $45,000, while those with 2+ years or specialized certifications can surpass $60,000, reflecting skill growth and increased responsibility.
Technicians at Stryker frequently use diagnostic software for medical equipment, computerized maintenance management systems (CMMS), and mobile devices for reporting. Proficiency with these tools ensures efficient service tracking and effective communication with senior staff.
Fanwood’s proximity to major highways means travel to client sites is feasible but can vary with traffic patterns. Field Service Technicians should anticipate flexible schedules, including occasional evenings or weekends, to meet customer demands across nearby healthcare and industrial facilities.