NexlintoShift Lead
Company : Five Guys
Location : Rocky Hill, CT, 06067
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift Lead at Five Guys in Rocky Hill plays a pivotal role by motivating crew members, managing real-time challenges, and maintaining high energy to ensure smooth operations. Their leadership fosters collaboration and keeps service quality consistent, especially during peak hours.
Working the 3rd shift as a Shift Lead involves managing reduced staff levels and maintaining customer satisfaction overnight. You’ll need to handle tasks efficiently, keep the team motivated despite late hours, and ensure food safety standards never slip.
Absolutely. Serving as a Shift Lead provides practical leadership experience, operational oversight, and team coaching skills that are integral stepping stones toward higher management positions in fast food or broader hospitality sectors.
Shift Leads uniquely blend hands-on team supervision with operational duties like ensuring compliance with quality and cleanliness standards. Unlike broader lead roles, they directly influence shift productivity and guest experiences in real time.
The team-oriented culture at Five Guys encourages Shift Leads to foster positive interactions, support team members’ growth, and maintain an upbeat atmosphere, making the work environment both engaging and productive.
Shift Leads at Five Guys start with a competitive base pay around $19.00 per hour, enhanced by tips, secret shopper bonuses, and additional perks like free meals, making the total compensation quite attractive locally.
Shift Lead salaries in Rocky Hill generally range from $18 to $22 per hour. Five Guys offers a starting wage of $19.00 per hour plus bonuses and tips, positioning it competitively within the local fast food market.
Rocky Hill’s compact urban layout means most commutes are manageable, but early morning or late-night shifts may require planning for reduced public transit options, potentially encouraging carpooling or driving.
Candidates should emphasize leadership experience in fast-paced environments, strong communication, reliability, and a commitment to customer service excellence to stand out in the Rocky Hill job market.
Yes, Five Guys provides real-time feedback and performance reviews alongside mentorship opportunities, helping new Shift Leads quickly develop leadership capabilities and operational expertise.