NexlintoShift Lead
Company : Five Guys
Location : East Rockaway, NY, 11518
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
East Rockaway's hospitality sector is moderately competitive for Shift Lead roles, with Five Guys and similar chains frequently hiring. Strong local demand means candidates benefit from showcasing leadership and customer service skills to stand out among applicants in this area.
While formal certifications are not always mandatory, food safety and management certificates like ServSafe can enhance a Shift Lead's employability in East Rockaway. Employers like Five Guys value candidates who demonstrate compliance with local health standards and operational expertise.
A Shift Lead uniquely balances frontline team coaching with operational oversight, ensuring smooth shift transitions, quality control, and guest satisfaction. This position demands multitasking between managing staff, maintaining cleanliness, and addressing customer issues promptly.
Key Shift Lead skills include strong communication to coordinate diverse teams, motivational leadership to boost morale, and quick problem-solving to handle unexpected challenges. Adaptability and a commitment to maintaining high food safety standards are also essential.
Serving as a Shift Lead opens pathways toward management positions by providing hands-on leadership experience and exposure to operational decision-making. This role acts as a vital stepping stone for those aiming to progress into assistant manager or general manager roles.
Five Guys emphasizes a team-oriented culture where Shift Leads must foster positivity and active collaboration. They prioritize candidates who can lead by example with high energy, accountability, and a passion for delivering a quality guest experience.
Five Guys offers Shift Leads real-time feedback, mentorship programs, and performance reviews to nurture growth. The company also incentivizes teams through bonuses and provides access to internal promotions, fostering a supportive environment for career development.
Shift Leads at Five Guys in East Rockaway start at around $19.00 per hour, with additional earnings from tips and weekly secret shopper bonuses. This compensation reflects the role's leadership responsibilities and the local cost of living.
Local searches like 'shift lead jobs near me' reflect candidates prioritizing convenience and commute time. East Rockaway residents often seek proximity to workplaces like Five Guys to balance job demands with personal schedules and transportation options.
Five Guys offers Shift Leads a more hands-on leadership role with a focus on team culture and quality standards. Unlike some chains, Five Guys provides free meals during shifts and a supportive environment emphasizing employee growth and recognition.