NexlintoShift Lead
Company : Five Guys
Location : Downers Grove, IL, 60515
Job Type : Full Time / Part Time
Date Posted : 3 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
Recent Jobs
Employment opportunities at Five Guys
Jobseekers are also searching for
Searches you may like
Trending searches in Downers Grove, IL
Popular Searches for Shift Lead
Frequently Asked Questions
Five Guys' Shift Lead in Downers Grove emphasizes hands-on team coaching and maintaining high food quality standards. Unlike some roles, this position blends daily operational leadership with a clear path for advancement, focusing heavily on team morale and customer satisfaction within a fast-paced environment.
Effective communication, motivational ability, and adaptability are crucial. A Shift Lead must inspire a diverse crew, manage shift dynamics, and swiftly resolve guest concerns, all while maintaining high operational standards, which are key to fostering productivity and a positive workplace atmosphere.
Shift Leads orchestrate crew assignments, ensure food safety and cleanliness, oversee opening and closing tasks, and track performance metrics. They act as the operational backbone during shifts, ensuring smooth workflows and exceptional guest experiences.
Yes, Shift Leads at Five Guys enjoy competitive hourly pay starting at $19 plus tips and bonuses like a secret shopper reward. Additional perks include free meals during shifts, a supportive team culture, and access to comprehensive benefits, making it a rewarding role locally.
Downers Grove has a steady demand for skilled Shift Leads due to its active restaurant scene and proximity to Chicago. Candidates with strong leadership experience in fast-paced food service environments typically find opportunities readily available.
Many Shift Leads choose personal vehicles due to limited late-night public transit in Downers Grove. The location offers convenient parking, but traffic during peak hours can extend commute times, so planning shifts around local traffic patterns helps maintain punctuality.
Absolutely. The Shift Lead role is designed as a stepping stone toward management. Five Guys supports growth through mentorship, real-time feedback, and promotions, enabling motivated individuals to advance into assistant manager and general manager roles.
Five Guys fosters a team-oriented, fun environment where Shift Leads are encouraged to lead by example, creating a positive atmosphere that values cooperation and high energy. This culture helps reduce stress and enhances team cohesion during busy shifts.
Five Guys Shift Leads uniquely blend frontline operational management with direct team mentorship. They have greater hands-on influence during shifts compared to other roles, focusing on immediate quality control and guest satisfaction, which is critical for each location's success.
At $19 per hour plus tips and bonuses, Five Guys offers competitive pay relative to similar fast-food leadership roles in Downers Grove. Combined with benefits like healthcare and 401(k), this package attracts candidates seeking both immediate rewards and long-term security.