NexlintoShift Lead
Company : Five Guys
Location : Dunn, NC, 28335
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Effective shift leads at Five Guys demonstrate strong communication, adaptability, and the ability to motivate diverse teams. They excel in managing operations smoothly while fostering a positive work atmosphere, ensuring high food quality and customer satisfaction during busy shifts.
Holding a shift lead position in Dunn offers hands-on leadership experience in a growing market. It opens pathways to management roles by developing operational skills, team supervision expertise, and customer service excellence, all valued in the regional hospitality sector.
A shift lead oversees crew task assignments, ensures compliance with food safety standards, handles guest concerns efficiently, and maintains store readiness. This role demands balancing operational oversight with team coaching to uphold service quality throughout the shift.
While formal certifications aren't mandatory, knowledge of food safety protocols and prior leadership experience in fast-service environments are highly valued. Familiarity with local health regulations and strong interpersonal skills boost competitiveness in Dunn's hospitality job market.
Shift leads at Five Guys in Dunn start around $19.00 per hour, supplemented by tips and bonuses. This competitive base aligns well with regional standards for restaurant supervisory roles, reflecting the responsibilities and growth opportunities in the area.
Five Guys emphasizes a hands-on leadership style focused on team mentorship, real-time feedback, and maintaining high food quality. This contrasts with some retail leads who may prioritize inventory or sales metrics over direct operational involvement.
Five Guys provides a supportive environment with clear promotion paths, mentorship, and performance reviews. Shift leads can leverage these resources to transition into management roles, gaining valuable experience within a well-established, team-oriented company.
Dunn's growing food service industry creates steady demand for capable shift leads, but competition remains moderate. Candidates with leadership experience and a strong customer service commitment, like those sought by Five Guys, tend to stand out locally.
Yes, shift leads at Five Guys receive comprehensive benefits including medical, dental, vision, and 401(k) options, contingent on eligibility. Additional perks like free meals during shifts and performance bonuses enhance overall compensation.
Five Guys stands out with its competitive pay starting at $19/hour, a collaborative work culture, and opportunities for advancement. The company’s focus on mentorship and employee engagement makes it an attractive choice for shift lead seekers in Dunn.