NexlintoShift Lead
Company : Five Guys
Location : Brookfield, IL, 60513
Job Type : Full Time / Part Time
Date Posted : 3 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Brookfield, the shift lead directly shapes team energy by guiding crew members, managing workflow, and maintaining high service standards. This leadership role ensures smooth operations and a positive environment, which is vital in the fast-paced restaurant setting.
Five Guys offers shift leads clear pathways for promotion through hands-on management experience, mentorship, and performance feedback. Excelling in this role can unlock higher leadership positions, making it ideal for those aiming to build a long-term restaurant management career.
Second shift leads in Brookfield often juggle end-of-day operations like closing procedures and inventory while managing team energy during quieter periods. Adapting to fluctuating customer flow and ensuring consistent food quality amid these challenges is crucial.
While formal certifications aren't mandatory, knowledge of food safety standards and prior leadership experience in fast food or retail is highly valued in Brookfield. Skills in communication and team motivation often distinguish successful shift leads locally.
Shift leaders at Five Guys in Brookfield start around $19.00 per hour, with additional earnings possible through tips and weekly secret shopper bonuses. This compensation reflects the combined responsibilities of crew supervision and operational oversight.
Five Guys emphasizes a team-oriented culture with free meals during shifts and real-time feedback, which may surpass benefits at other chains. The focus on hands-on leadership and mentorship also sets this role apart, fostering personal and professional growth.
During busy periods, Five Guys shift leads coordinate crew activities, maintain food quality, and address guest concerns swiftly. They also track performance metrics and ensure cleanliness, balancing leadership duties with frontline problem-solving.
This position offers direct management experience by overseeing staff, managing shifts, and driving operational excellence. The hands-on nature and leadership challenges prepare candidates for higher managerial roles within Five Guys or the broader restaurant industry.
Brookfield’s food service sector shows steady demand for shift leads, with multiple openings at chains like Five Guys. While competition exists, candidates with prior leadership experience and strong communication skills typically have an advantage.
Five Guys offers competitive base pay with added bonuses, a positive team culture, and comprehensive benefits including health coverage and 401(k). This combination, alongside growth opportunities, makes it an attractive option for aspiring leaders in the area.