NexlintoShift Lead
Company : Five Guys
Location : York, PA, 17401
Job Type : Full Time / Part Time
Date Posted : 4 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys in York offers a Shift Lead position emphasizing hands-on leadership, team mentorship, and maintaining high food quality. Compared to similar roles, it provides weekly secret shopper bonuses and a strong pathway to management, appealing to candidates seeking growth in a fast-paced, team-focused environment.
York's local dining scene demands Shift Leads who can balance fast service with community engagement. The competitive hourly wage combined with tips reflects the area's cost of living, while the emphasis on teamwork suits York’s collaborative work culture, making this role particularly rewarding for local candidates.
Absolutely, strong communication and motivational abilities are crucial. Shift Leads must inspire diverse teams, manage conflict swiftly, and adapt to dynamic situations—skills that go beyond food prep to ensure smooth daily operations and a positive workplace atmosphere.
Many Shift Leads advance to assistant manager or general manager roles, especially with companies like Five Guys that value internal promotions. Developing skills in team coaching, operational management, and customer relations opens doors to broader leadership opportunities in the restaurant industry.
Starting at $19.00 per hour, this role includes tips and performance bonuses such as secret shopper rewards. Considering York’s market rates, this compensation is competitive, supplemented by benefits like medical coverage and 401(k), enhancing the overall employment package.
While previous leadership in food service is preferred, Five Guys values candidates who demonstrate dependability, enthusiasm, and a willingness to learn. The role offers mentorship and real-time feedback, making it accessible for motivated individuals ready to step into leadership.
Managing team dynamics under pressure, maintaining food safety standards, and promptly resolving guest concerns are common hurdles. Effective Shift Leads keep morale high and operations smooth, balancing speed and quality to deliver excellent customer experiences.
York’s restaurant market shows steady demand for experienced Shift Leads, but competition can be tight due to the role’s growth potential. Five Guys’ focus on a positive culture and advancement opportunities attracts candidates seeking long-term careers, increasing applicant volume.
Five Guys provides ongoing mentorship, performance reviews, and a collaborative team environment. Shift Leads receive free meals, bonuses, and access to comprehensive benefits, fostering motivation and helping them meet operational goals effectively.
Five Guys typically offers various shift options to accommodate different lifestyles, including first, second, and occasionally third shifts. This flexibility helps Shift Leads manage work-life balance while ensuring coverage during peak hours.