Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Effective Shift Leads demonstrate strong communication, quick decision-making, and motivational skills. They inspire their teams during high-pressure service hours, ensuring food quality and guest satisfaction remain top priorities while maintaining a positive workplace atmosphere.
Serving as a Shift Lead offers hands-on management experience, preparing individuals for higher roles like Assistant Manager or General Manager. It builds essential skills in team supervision, operational oversight, and customer service excellence, which are highly valued for long-term growth.
A Shift Lead coordinates crew assignments, oversees food safety and quality, handles guest issues swiftly, and ensures the restaurant maintains cleanliness and readiness. Unlike other staff, they balance hands-on work with leadership duties to keep operations running smoothly.
Peralta and surrounding areas have a moderate need for Shift Leads, especially in fast-casual dining like Five Guys. The local market shows steady hiring, reflecting community growth and a vibrant food-service scene seeking dependable shift supervisors.
Given Peralta's smaller town layout, commuting times are usually short. However, candidates should factor in peak traffic hours and proximity to the restaurant to ensure punctuality, which is critical for managing shifts and leading teams effectively.
Five Guys empowers Shift Leads to foster a collaborative, high-energy environment focused on quality food and customer service. Leaders receive mentorship and real-time feedback, encouraging growth and a team-first attitude that aligns with the brand’s community-driven values.
Five Guys Shift Leads enjoy competitive base pay starting at $19/hour, share secret shopper bonuses, access to comprehensive benefits like 401(k), and free meals during shifts. This combination supports both financial and personal well-being in a supportive atmosphere.
Shift Leads at Five Guys in Peralta can expect to start around $19.00 per hour, often supplemented by tips and performance bonuses. This pay scale is competitive locally, reflecting the role’s leadership responsibilities and operational impact.
While formal certifications like food handler’s permits are beneficial, employers prioritize prior leadership experience in fast-paced food service. Demonstrated ability to manage teams, uphold safety standards, and maintain customer satisfaction carries significant weight.
Shift Leads in Peralta often balance local workforce availability and seasonal customer volume fluctuations. Successfully adapting to varying team skill levels and maintaining consistent service quality during peak and off-peak hours are key challenges in this community.