NexlintoShift Lead
Company : Five Guys
Location : West Hartford, CT, 06107
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Thriving as a shift lead demands strong communication, quick decision-making, and motivational skills to energize the team. Emphasizing accountability and adaptability helps maintain smooth operations and high-quality service throughout the shift.
A shift leader actively manages floor operations, coaches staff in real-time, and ensures cleanliness and food safety. Unlike managerial roles focused on strategic planning, shift leads balance hands-on tasks with team motivation during busy service hours.
Experience as a shift lead paves the way toward assistant manager or general manager roles within fast-food or casual dining sectors. The hands-on leadership and operational skills gained are highly valued for broader restaurant management opportunities.
West Hartford's restaurant scene shows steady demand for shift leads, especially in popular chains like Five Guys. While competition exists, candidates demonstrating leadership and customer service skills tend to secure roles faster amid local hiring surges.
Prospective shift leads should account for traffic patterns during peak dining hours and availability of public transit or parking near Five Guys locations. Efficient commute planning ensures punctuality, critical for shift coordination and team leadership.
Five Guys fosters a team-oriented, energetic environment where shift leads are expected to model positivity and accountability. This culture encourages hands-on involvement with crew and customers, making leadership both dynamic and rewarding.
Five Guys emphasizes high food quality and customer experience, so shift leads often handle rigorous cleanliness standards and real-time coaching. Balancing speed with quality control and guest satisfaction can be more demanding than in less premium fast-food settings.
Starting at $19.00/hour plus tips and bonuses positions this shift lead role competitively within West Hartford's food service sector. When combined with benefits and meal perks, it offers attractive compensation relative to regional hospitality standards.
Shift leads at Five Guys actively mentor crew, providing hands-on training to enhance skills and efficiency. This role balances operational oversight with fostering a positive learning atmosphere, crucial for maintaining high performance throughout shifts.
Candidates with prior leadership in fast-paced food service, strong communication abilities, and a proactive attitude fit well. Five Guys values those who demonstrate enthusiasm for teamwork, customer excellence, and a readiness to take initiative.