NexlintoShift Lead
Company : Five Guys
Location : West Long Branch, NJ, 07764
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
West Long Branch shows a steady demand for shift leads in fast-casual dining, with several eateries competing for skilled supervisors. Candidates with strong leadership and customer service skills often find multiple openings, making it a moderately competitive environment.
While formal certifications aren’t always mandatory, many West Long Branch employers favor candidates with food safety training such as ServSafe. Leadership experience combined with proven communication skills enhances prospects in this local food service market.
For a shift leader, honing team management, conflict resolution, and operational multitasking is crucial. Candidates who can maintain food quality standards while motivating a diverse crew stand out, especially in fast-paced restaurant settings.
Unlike line or support leads, shift leads oversee entire shifts including crew assignments, customer issues, and operational benchmarks. This role demands a broader supervisory scope and accountability for overall shift performance.
Five Guys encourages upward mobility, offering mentorship and real-time feedback to shift leads. Many advance to assistant manager or store manager roles by demonstrating leadership and operational excellence.
Five Guys emphasizes a fun, team-oriented culture with perks like free meals and bonuses, distinguishing it from competitors. This environment often fosters stronger employee engagement and steady career advancement.
Shift leads at Five Guys in West Long Branch start with a competitive base pay around $19.00 per hour, supplemented by tips and performance bonuses, placing them well within the local industry standards for supervisory roles.
Shift leads at Five Guys often cover various shifts including opening and closing duties. Flexibility is valued, as managers need coverage during busy hours; however, shift assignments are generally planned to balance workload and team availability.
Managing simultaneous tasks like crew coordination, quality checks, and customer service under time pressure can be challenging. Successful shift leads stay calm, prioritize effectively, and lead by example to maintain smooth operations.