Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Filling in for the shop manager means overseeing operations smoothly, managing team workflows, and maintaining customer satisfaction. This hands-on leadership role requires quick decision-making to keep service bays efficient and ensure high-quality oil changes in North Royalton's busy automotive environment.
Expect active involvement including lifting heavy parts up to 50 pounds, navigating service pits, and standing for long periods. The role also demands adaptability to temperature extremes, reflecting automotive service conditions common in Ohio's seasonal climate.
Beyond technical oil change tasks, leadership qualities like team coaching, operational oversight, and customer service excellence set this role apart. Balancing hands-on maintenance with managing shop efficiency is key for career progression within Driven Brands.
Assistant managers often advance to full shop manager positions by demonstrating strong team mentorship, efficient workflow management, and customer relations skills. This path is well-supported by paid training and performance incentives at companies like Driven Brands.
Driven Brands offers perks like free employee oil changes, competitive hourly wages with bonuses, and a 401(k) match, emphasizing both financial and personal growth. Their culture combines hands-on automotive work with leadership development, creating a distinctive career environment.
Training programs equip assistant managers to handle both vehicle maintenance and team coordination effectively, ensuring smooth service delivery. This dual focus enhances shop productivity while fostering employee skill growth within Driven Brands’ structured support system.
Competitive hourly pay for this role typically ranges from $17 to $22 per hour, augmented by bonus opportunities. Benefits like paid training and health insurance further enhance total compensation in North Royalton’s automotive service sector.
North Royalton shows consistent demand for skilled assistant managers in automotive services due to its growing population and vehicle ownership rates. Job seekers can find multiple openings at local shops and chains like Driven Brands, reflecting steady regional hiring trends.
Many employees commute within a 20-mile radius, with accessible routes from Cleveland and surrounding suburbs. Traffic patterns during peak hours can affect timely arrival, so planning around local rush hours helps maintain punctuality in this fast-paced service role.
While prior automotive experience isn’t mandatory, certifications like ASE entry-level credentials can boost employability. Additionally, leadership aptitude and customer service skills are highly regarded, reflecting the hybrid technical and managerial nature of the assistant manager position.