Position Overview:
The Field Service Technician provides support for Power Devices, ensuring equipment is installed, maintained, and operating safely. This role involves traveling to customer sites, troubleshooting issues, maintaining accurate documentation, and building positive relationships with healthcare professionals. The position is fast-paced and offers career growth opportunities in engineering, project management, sales, and leadership.
Key Responsibilities
- Travel between hospitals and customer sites to fulfill service requests.
- Troubleshoot and resolve technical and product-related issues.
- Build and maintain positive relationships with customers, sales representatives, and internal teams.
- Document service results and maintain accurate quality records.
- Adhere to safety protocols and proper handling of bio-hazardous materials.
- Provide high-quality customer support during installations, maintenance, and repairs.
Who We Are Looking For
- Self-directed initiators: Take ownership of work and drive results independently.
- Collaborative partners: Build cross-functional relationships to improve processes and outcomes.
- Analytical problem solvers: Identify root causes, recommend solutions, and prevent future issues.
- Goal-oriented developers: Focus on delivering safe, robust solutions for customers.
- Meticulous documenters: Maintain accurate and detailed service records and reports.
Knowledge & Skill Requirements
- Willingness to work overtime, overnight, and weekends as needed.
- Strong interpersonal, communication, and customer service skills.
- Ability to work independently in fast-paced or stressful environments.
- Highly organized with strong time management and prioritization skills.
- Physical ability to lift up to 75 lbs occasionally and remain on feet for extended periods.
- Proficiency in Microsoft Office and ability to learn company software.
- Ability to interpret service bulletins, technical manuals, and schematics.
- Must maintain professional appearance and behavior consistent with company and customer standards.
Qualifications & Experience
- Minimum of 3 years technical service experience preferred.
- Experience with biomedical equipment maintenance, repair, and installation preferred.
- High School Diploma or GED required; formal technical or university training preferred.
- Valid driver's license with a clean driving record.
- Adherence to HIPAA and other patient confidentiality policies.
What You Will Get
- Company vehicle for business use
- Medical, Dental, Vision, and Prescription Drug Insurance
- Tuition reimbursement
- 401(k) plan with company match and discretionary contribution
- Paid Vacation and Sick Time
- Life, AD&D, Short-term and Long-term Disability insurance
- Employee Assistance Program and wellbeing initiatives
- Discounted employee stock purchase plan
About the Company
Stryker Corporation is a global leader in medical technology, committed to improving healthcare by providing innovative medical devices, solutions, and services. With a focus on quality, integrity, and collaboration, Stryker empowers healthcare professionals to deliver better outcomes for patients worldwide.
Equal Opportunity Employer
Stryker Corporation is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Employees in field roles may be required to comply with COVID-19 vaccination requirements as an essential job function.
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Frequently Asked Questions
North Brunswick's healthcare sector is growing steadily, increasing demand for skilled Field Service Technicians. Competition remains moderate, with candidates having biomedical equipment experience gaining an edge. Networking within local hospitals and maintaining certifications can boost your chances in this region's job market.
Employers near North Brunswick often prefer certifications related to biomedical equipment maintenance and safety protocols. While not always mandatory, credentials like Biomedical Equipment Technician (BMET) certification can enhance credibility and align with local healthcare industry standards.
Proficiency in interpreting technical manuals, schematics, and service bulletins is crucial. A strong grasp of troubleshooting electronic and biomedical equipment, combined with adeptness in software tools like Microsoft Office, sets top technicians apart in medical technology environments.
Field Service Technicians often progress into roles such as engineering, project management, or sales leadership. Developing problem-solving abilities and customer relationship skills opens pathways to senior technical or management positions within medical technology firms.
Frequent travel between hospitals, handling bio-hazardous materials safely, and resolving urgent technical issues under time constraints are common. Balancing meticulous documentation with hands-on repairs often demands adaptability and strong organizational skills.
Stryker emphasizes innovation and quality in medical devices, offering technicians company vehicles and comprehensive benefits. The fast-paced environment fosters career growth and encourages independent problem-solving, distinguishing it from competitors.
At Stryker, collaboration and integrity underpin field roles. Technicians are expected to uphold professional standards while building strong ties with healthcare clients, promoting a respectful and safety-conscious atmosphere unique to this global leader.
Field Service Technicians in North Brunswick generally earn between $55,000 and $75,000 annually, influenced by experience and certifications. This aligns with regional healthcare equipment maintenance roles and reflects industry demand in New Jersey.
While some positions welcome candidates new to the field, having foundational technical training or certifications significantly improves hiring prospects. Employers often seek adaptability and eagerness to learn, especially in medical device servicing.
Candidates should be able to lift up to 75 pounds occasionally and remain on their feet during extended service visits. Physical stamina and dexterity are vital for managing equipment installations and repairs effectively in demanding healthcare settings.