Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Working as a Shift Lead at Five Guys in Maywood sharpens your ability to manage fast-paced restaurant operations, coach diverse teams, and maintain high-quality service. You'll gain hands-on leadership experience crucial for advancing in food service management roles.
Excelling as a Shift leader demands strong communication, quick decision-making, and motivational skills. Being adaptable and proactive helps in managing team dynamics and ensuring smooth shifts, especially in a high-energy setting like Five Guys.
Absolutely. This role often serves as a foundational step, offering real-time coaching, performance feedback, and operational oversight that prepare candidates for higher management roles in the food service industry.
Five Guys emphasizes team culture, quality food standards, and employee growth opportunities. The role includes perks like tip bonuses and free meals, which may differ from competitors, enhancing both job satisfaction and career development locally.
Maywood’s local market demands efficient shift coordination amidst high customer volumes. Five Guys supports Shift Leads with mentorship and a positive environment, which helps overcome the challenges of a busy urban setting.
Demand for Shift Leads in Maywood is steady due to vibrant food service activity. Highlighting leadership experience, customer service excellence, and adaptability will boost your profile in this competitive job market.
Shift Leads at Five Guys in Maywood start around $19 per hour, with additional income from tips and weekly secret shopper bonuses. This competitive pay package aligns well with local living costs and industry standards.
Five Guys provides real-time feedback, mentorship, and team incentive bonuses, fostering an environment where Shift Leads can effectively drive productivity and morale during each shift.
Shift Leads oversee daily shift operations, delegate tasks, ensure quality and safety standards, and resolve guest issues, whereas crew members primarily focus on specific duties without broader managerial oversight.
Starting as a Shift Lead opens doors to assistant manager and store management positions within Five Guys, supported by structured mentorship and performance evaluations promoting internal career advancement.