Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Effective communication, team motivation, and quick decision-making are key skills for a Shift Lead at Five Guys. Being hands-on while managing daily operations ensures smooth service flow and high standards in food quality and customer satisfaction, especially in fast-paced locations like Littleton, CO.
The Shift Lead role is often a stepping stone towards restaurant management. It offers hands-on leadership experience, mentoring opportunities, and exposure to operational challenges, preparing individuals for future managerial responsibilities in foodservice chains, including potential promotions at Five Guys.
Shift Leads on later shifts manage crew assignments, maintain cleanliness, handle customer issues, and ensure food safety standards remain high. They oversee closing or mid-shift operations, ensuring the team stays motivated, productive, and aligned with company expectations during these critical hours.
Five Guys provides a competitive base pay starting at $19.00 per hour for Shift Leads in Littleton, plus tips and bonuses. The benefits package includes medical, dental, vision, and 401(k) options, along with perks like free meals and performance incentives, supporting employee retention locally.
Littleton’s mix of suburban and urban customers means Shift Leads must adapt to diverse guest expectations and fluctuating peak hours. Managing team dynamics and maintaining quick, high-quality service amid local competition requires strong leadership and flexibility.
The restaurant sector in Littleton shows steady demand for leadership roles like Shift Leads. Due to Five Guys’ reputation and growth, positions attract many applicants, making it important for candidates to highlight leadership experience and customer service skills to stand out.
Five Guys fosters a team-oriented, supportive environment emphasizing fun and collaboration. Shift Leads benefit from mentorship and real-time feedback, which contrasts with more rigid fast-food chains, making leadership roles here more engaging and growth-focused.
Daily duties include supervising team members, managing shift assignments, ensuring food safety compliance, addressing guest concerns promptly, and maintaining store cleanliness. This hands-on leadership role requires balancing operational tasks with coaching and motivating staff.
Shift Leads actively train and mentor crew members, promoting skill development and operational efficiency. Through ongoing feedback and performance reviews, they help build a positive, productive team culture that supports individual growth within the restaurant.
This role combines operational oversight with leadership training, offering real-world experience in managing people and processes. Five Guys supports career progression through promotions and mentorship, making it ideal for those committed to advancing in restaurant management.