Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys emphasizes a team-driven culture with hands-on leadership and real-time mentoring. Compared to other restaurants in Hainesport, NJ, Shift Leads here have direct impact on operations and guest experience, supported by competitive pay plus bonuses, fostering a dynamic work environment tailored for growth.
Five Guys values proactive coaching and setting the operational pace, which matches Hainesport’s demand for quick, efficient service. Shift Leads must balance high energy with excellent communication to maintain quality and morale amid a bustling local dining crowd.
Strong communication, adaptability, and conflict resolution are crucial in Hainesport’s diverse workforce. Emphasizing team motivation and multitasking enables Shift Leads to handle busy shifts effectively, ensuring smooth operations and superior guest experiences.
The role is designed as a stepping stone to management, offering mentorship and performance feedback. Ambitious Shift Leads in Hainesport can leverage on-site growth opportunities, moving into assistant manager or store leadership positions within the company.
Base pay starts competitively at $19.00 per hour, supplemented by tips and weekly secret shopper bonuses. This total compensation reflects Hainesport’s market rates for food service leadership roles, enhancing earning potential during each shift.
By fostering a supportive, fun workspace with clear advancement paths and real-time guidance, Five Guys encourages Shift Leads to build strong teams. This approach reduces turnover and enhances customer service quality, crucial for thriving in Hainesport’s competitive market.
While formal certifications aren't mandatory, knowledge of local food safety regulations and willingness to complete company-led training is essential. Familiarity with New Jersey’s health standards ensures compliance and smooth daily operations.
Beyond managing shift tasks, Five Guys Shift Leads actively coach and mentor crew members, fostering an upbeat, cooperative atmosphere. This hands-on role blends operational oversight with leadership development, distinguishing it from more procedural shift lead positions nearby.
Shift Leads receive timely, constructive feedback and mentorship, enabling continuous skill enhancement. This iterative process helps leaders in Hainesport refine their approach, align with company standards, and prepare for future managerial roles.
Five Guys provides a unique blend of competitive pay, team bonuses, free meals, and a strong culture of growth. Compared to other local chains, this creates a rewarding environment where Shift Leads feel valued and motivated to excel.