NexlintoShift Lead
Company : Five Guys
Location : Lowell, NC, 28098
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Lowell, NC, a shift lead actively cultivates a collaborative atmosphere, balancing fast-paced food prep with motivating crew members. This hands-on role demands clear communication and adaptability to uphold quality and guest satisfaction during every shift.
An impactful shift lead exhibits strong leadership, quick decision-making, and a positive attitude. They excel at managing diverse teams, maintaining food safety standards, and ensuring smooth operations that enhance both employee morale and customer experiences.
Beyond team oversight, a shift lead handles operational details such as tracking shift metrics, addressing customer concerns promptly, maintaining cleanliness, and supporting opening or closing tasks, ensuring seamless restaurant performance during their watch.
Five Guys offers structured growth opportunities, often promoting shift leads into management roles. The company’s mentorship focus and performance reviews create a clear trajectory that might be more personalized than other chains, emphasizing leadership development.
Lowell's fast-food sector shows steady demand for shift leads, with Five Guys among top employers. Candidates might face moderate competition due to the area's smaller population, but the presence of multiple eateries ensures ongoing opportunities.
While formal certifications aren’t always mandatory, possessing food safety credentials or leadership training can give applicants an edge in Lowell’s competitive environment, signaling readiness to handle both operational challenges and team management.
Shift leads at Five Guys in Lowell start with a competitive base wage of $19 per hour, enhanced by tips and bonuses. Additional benefits include free meals during shifts, health coverage options, a 401(k) plan, and a supportive work culture that rewards performance.
Five Guys fosters a fun, team-driven environment where shift leads are encouraged to engage actively with staff and customers. This positive culture boosts morale and supports leaders in creating an enjoyable yet productive workplace.
In Lowell, shift leads often navigate balancing busy meal rushes with maintaining local customer service expectations. Managing crew dynamics in a smaller community and ensuring consistent food quality amid fluctuating demand are common local challenges.
Candidates should hone communication, multitasking, and leadership skills, alongside a commitment to operational excellence. Being proactive and adaptable, especially in fast-paced settings, can significantly enhance their effectiveness as shift leads.