General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
De Soto's restaurant industry shows steady demand for experienced general managers, especially in fast-paced chains like Five Guys. While competition exists, candidates with strong leadership and food service backgrounds stand out, benefiting from the town's growing hospitality sector and regional dining trends.
Though not mandatory, obtaining a ServSafe certification is highly valued for restaurant general managers in De Soto. This local credential enhances credibility in food safety management, aligning well with Five Guys’ standards and boosting candidate appeal in the Kansas food service market.
Effective general managers excel at motivating diverse teams, adapting quickly to dynamic environments, and maintaining clear communication under pressure. In fast-food, traits like stamina, problem-solving, and fostering a positive team culture are key to driving operational success and customer satisfaction.
General managers at Five Guys often progress into regional management or corporate leadership roles, leveraging hands-on operational expertise. The company’s emphasis on leadership development and cross-training opens pathways for growth within the expanding fast-casual segment.
While assistant general managers support daily operations and crew supervision, general managers carry full ownership of restaurant performance, including financial oversight and strategic team leadership. The GM role demands greater decision-making autonomy and accountability for overall success.
Five Guys fosters a vibrant, team-oriented atmosphere where managers actively engage with crew members across roles. This culture means GMs lead by example, encouraging collaboration, high energy, and a passion for quality food, which shapes how shifts and customer experiences are managed.
General managers at Five Guys in De Soto typically earn between $50,000 and $65,000 annually, supplemented by quarterly bonuses tied to restaurant performance. This reflects local market standards for leadership roles in fast-food with opportunities for pay growth through demonstrated success.
Experience in food service management or customer-facing leadership roles is highly beneficial. Familiarity with fast-paced kitchen environments, inventory control, and team coaching equips candidates to meet the demands of managing shifts and operational workflows at Five Guys.
Managing both morning and evening shifts, often from 8:00 am to 11:00 pm, requires stamina and flexibility. However, Five Guys promotes a supportive team culture that can help balance the demands, especially in a community like De Soto where commuting times are generally manageable.
De Soto’s smaller community size may mean a tighter labor pool, requiring managers to be creative in recruitment and retention. Moreover, local customer preferences and regional competition can influence operational strategies differently than in larger metro areas.