NexlintoShift Lead
Company : Five Guys
Location : Edwardsville, KS, 66113
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Effective communication, team motivation, and quick decision-making stand out as vital leadership skills for a Shift Lead. Managing crew dynamics while maintaining high food quality and customer service standards is essential, especially in a bustling restaurant setting like Five Guys in Edwardsville, KS.
Unlike standard crew roles, a Shift position involves overseeing operations, managing team assignments, and ensuring compliance with safety standards. This leadership responsibility requires balancing hands-on tasks with mentoring, creating a dynamic workday focused on both people and process efficiency.
Edwardsville's community values friendly and prompt service, so Shift Leads often emphasize personalized guest interactions and swift issue resolution. Understanding regional dining preferences helps tailor team training to uphold Five Guys' quality while resonating with local patrons.
Five Guys emphasizes a team-oriented culture with weekly secret shopper bonuses and free meals during shifts. This approach fosters motivation and rewards performance, making the Shift Lead role there uniquely engaging compared to other chains that may lack such perks in Kansas.
Edwardsville’s hospitality sector shows steady demand for skilled Shift Leads due to growing local dining options. While competition exists, Five Guys offers growth pathways and benefits that attract candidates seeking long-term advancement, making it a desirable employer in this market.
Starting pay is competitive at $19.00/hour, supplemented by tips and weekly secret shopper bonuses shared among the shift team. This combined compensation structure provides Shift Leads with attractive earning potential reflective of the local food service industry.
Five Guys offers mentorship, real-time feedback, and performance reviews designed to help Shift Leads develop leadership skills. Promotion opportunities within the company encourage career progression, making it a strategic stepping stone for aspiring restaurant managers.
Dependability, a positive attitude, and enthusiasm for high-energy environments are highly valued. Candidates who demonstrate strong communication, accountability, and a passion for delivering excellent customer service align well with Five Guys’ team-focused culture.
Promptness, professionalism, and empathy are key when addressing guest issues. Shift Leads must balance resolving complaints while maintaining team morale, ensuring customer satisfaction without disrupting operational flow during busy shifts.
The hands-on leadership combined with a fun, supportive environment and comprehensive benefits makes this role stand out. Five Guys’ emphasis on teamwork and opportunities for advancement appeals to those seeking both challenge and community in their career.