NexlintoShift Lead
Company : Five Guys
Location : Kansas City, KS, 66101
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Kansas City, a Shift Lead actively manages crew assignments and ensures smooth workflow, directly impacting food quality and customer satisfaction. This hands-on role requires balancing team motivation with operational efficiency to maintain high standards in a fast-paced environment.
Leading a diverse team during busy shifts at Five Guys in Kansas City involves quickly resolving guest concerns and maintaining morale. The Shift Lead must adapt to dynamic situations like unexpected rushes while upholding cleanliness and food safety, making leadership both demanding and rewarding.
Effective communication, quick decision-making, and motivational ability set a Shift Lead apart in Kansas City’s bustling food scene. Expertise in coaching team members and handling operational metrics ensures the restaurant runs smoothly, making these skills critical for career growth in fast-food management.
Five Guys offers Shift Leads in Kansas City a schedule that can include 1st, 3rd, or even 4th shift options, accommodating different lifestyle needs. While hours align with restaurant operations, team-oriented culture supports shift swaps and flexibility where possible to balance work and life.
Kansas City’s food service sector shows steady demand for Shift Leads, but competition remains moderate due to many candidates seeking managerial roles. Demonstrating prior leadership and strong customer service skills boosts chances, especially at popular chains like Five Guys.
Five Guys emphasizes a team-oriented culture and offers perks like weekly secret shopper bonuses and free meals, distinguishing its Shift Lead role. Compared to other chains, this position blends hands-on leadership with real-time feedback, fostering faster growth within a supportive environment.
Shift Leads at Five Guys often progress to assistant manager or general manager roles, leveraging operational expertise and team leadership. The company’s internal promotions and mentorship programs support advancement, making it a solid stepping stone for long-term management careers.
Starting at $19.00/hour plus tips and bonuses, Five Guys offers competitive compensation for Shift Leads in Kansas City. This rate aligns well with local fast-food leadership positions, often surpassing average pay while adding benefits like healthcare and 401(k) eligibility.
You’d oversee shift operations by assigning tasks, ensuring food safety, mentoring crew members, and addressing guest issues promptly. Maintaining restaurant cleanliness and supporting opening and closing processes are also key duties that ensure smooth daily performance.
Yes, Shift Leads benefit from weekly secret shopper bonuses shared among the shift team, encouraging high standards. Additionally, free meals during shifts and a supportive work environment create added motivation to excel in leadership roles at Five Guys.