NexlintoShift Lead
Company : Five Guys
Location : Knightdale, NC, 27545
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Knightdale’s fast casual dining sector shows steady demand for shift leads, especially at popular chains like Five Guys. Competition is moderate, driven by the area's growing population and expanding retail zones. Candidates with solid leadership and food safety experience tend to stand out in this local job market.
Expect hands-on management of crew assignments, ensuring food quality and cleanliness, plus mentoring team members to maintain fast-paced service. You'll also manage guest interactions and oversee opening and closing tasks, all while fostering a positive team environment unique to Five Guys’ culture.
While formal certifications aren’t mandated, knowledge of food safety protocols and leadership skills are highly valued in Knightdale. Experience in fast-paced food service environments and effective communication abilities are key differentiators for shift lead candidates in this area.
Shift leads focus heavily on operational flow during their shifts, balancing direct team supervision with guest service excellence. Unlike broader retail lead roles, this position demands quick problem-solving on the floor and hands-on involvement in food prep and safety compliance.
Five Guys supports career progression by offering mentorship and performance feedback, often promoting shift leads to assistant manager and eventually store manager roles. Demonstrating reliability, coaching ability, and operational mastery can fast-track advancement within the company.
Five Guys values enthusiasm for food, high energy, and a positive attitude. They seek dependable individuals with strong communication who can motivate diverse teams, take initiative, and adapt quickly to the fast-paced restaurant environment, ensuring a fun yet efficient workplace.
Yes, shift leads at Five Guys in Knightdale benefit from competitive base pay starting at $19.00/hour, weekly secret shopper bonuses shared among the shift team, plus free meals each shift. These perks incentivize maintaining high standards and team collaboration.
Shift lead roles in Knightdale typically offer hourly wages between $18 and $21, depending on experience and company. With Five Guys’ competitive starting rate of $19 per hour plus tips and bonuses, this position ranks well within local fast food managerial pay scales.
Five Guys shift leads manage a high-volume kitchen and front-of-house simultaneously, requiring quick decision-making and multitasking under pressure. Starbucks shift leads focus more on customer service flow and beverage preparation. Both demand strong leadership but differ in operational focus.
While 'shift lead' and 'operations lead' both imply supervisory duties, Five Guys’ shift lead is more hands-on with daily restaurant functions and team mentorship. 'Technical lead' typically refers to roles with specialized skill sets, which differ significantly from restaurant shift leadership.