NexlintoShift Lead
Company : Five Guys
Location : Pittsburgh, PA, 15201
Job Type : Full Time / Part Time
Date Posted : 4 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Working as a shift lead at Five Guys in Pittsburgh means adapting to the city's vibrant food scene while managing fast-paced restaurant operations. Local customer preferences and regional work culture influence leadership styles and teamwork dynamics, making this role uniquely challenging and rewarding compared to other areas.
Pittsburgh's growing hospitality sector fuels steady demand for shift leads, especially in fast-casual dining like Five Guys. Local economic factors and a competitive restaurant market mean candidates with strong leadership and customer service skills can find abundant opportunities here.
Effective communication, team motivation, and multitasking under pressure are vital for a shift lead managing restaurant shifts. Familiarity with food safety, staff training, and conflict resolution also distinguishes top candidates for these leadership roles in fast-paced environments.
Absolutely. The shift leader position offers hands-on experience in supervising teams and overseeing operations, providing a solid foundation for advancing into assistant manager or general manager roles. This role helps develop key leadership and problem-solving abilities essential for career growth.
Daily tasks include assigning crew roles, ensuring food quality standards, addressing guest issues promptly, and maintaining cleanliness. You’ll also track performance metrics and support opening or closing duties, requiring both leadership and operational oversight skills.
Five Guys emphasizes a team-oriented culture with perks like free meals each shift, weekly secret shopper bonuses, and comprehensive benefits. They invest in mentorship and real-time feedback, creating an environment where shift leads can develop professionally while enjoying a supportive workplace.
Starting at $19 per hour plus tips and bonuses, Five Guys offers competitive compensation aligned with Pittsburgh’s restaurant management wages. This package, combined with benefits and incentives, makes it an appealing choice relative to similar roles in the area.
While formal certifications like ServSafe can enhance your profile, practical leadership experience in busy food service environments is often more valued locally. Demonstrating strong communication and ability to maintain food safety standards boosts your candidacy in Pittsburgh’s competitive market.
Third shift leads often manage reduced staff levels and quieter customer flow, requiring adaptability. They must maintain high standards with fewer resources, handle closing duties meticulously, and ensure the restaurant is ready for the next day, balancing operational and leadership demands.
This role provides direct leadership experience, operational insight, and exposure to company culture, all critical for promotion. Five Guys’ focus on mentorship and performance reviews helps shift leads build skills and visibility needed to climb the management ladder effectively.