NexlintoShift Lead
Company : Five Guys
Location : Capitola, CA, 95010
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
In Capitola, CA, a Shift Lead role like at Five Guys often involves closer community ties and a more intimate team environment compared to bigger cities. The pace might be steadier, allowing for hands-on leadership and direct influence on customer experience, which can differ from the fast churn in metropolitan locations.
Capitola’s vibrant tourism and coastal lifestyle increase demand for hospitality leadership roles, including Shift Leads. Seasonal fluctuations and a competitive restaurant scene mean businesses like Five Guys seek reliable leaders to maintain service quality and staff motivation year-round.
A Shift candidate must excel in multitasking, team motivation, and conflict resolution to keep operations smooth. Strong communication and quick decision-making help manage unpredictable rush hours, ensuring food safety and customer satisfaction remain top priorities.
Shift Leads often progress to assistant manager or restaurant manager positions, gaining broader operational control and strategic responsibilities. Demonstrating leadership at this level opens paths toward district management or corporate roles in the foodservice industry.
At Five Guys, the Shift Lead balances coaching crew members with hands-on duties like overseeing food quality and cleanliness. This dual role fosters a positive workplace culture while ensuring the restaurant meets high standards each shift.
Five Guys emphasizes teamwork and real-time mentorship in its Shift Lead role, alongside perks like secret shopper bonuses and free meals. This blend of incentives and a supportive environment distinguishes it from more rigid or corporate restaurant leadership positions.
Shift Leads at Five Guys starting in Capitola earn a base pay of $19.00 per hour, complemented by tips and weekly secret shopper bonuses. This compensation package reflects the local cost of living and competitive hospitality market.
Third shift leads often face reduced staffing and slower customer flow, requiring adaptability in team management and task prioritization. Maintaining energy and ensuring safety protocols remain consistent overnight are key to effective shift leadership.
Successful Shift Leads listen attentively, respond calmly, and resolve issues promptly to maintain customer trust. Prioritizing guest satisfaction while balancing operational demands is critical, especially during peak hours when tensions may rise.
While formal certifications aren’t mandatory, food safety training and leadership experience boost prospects. Local employers value candidates familiar with California’s health codes and those who demonstrate strong communication and team-building skills.