Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys emphasizes hands-on leadership coupled with team mentorship, offering a supportive culture and real-time feedback. In Plainfield, this role blends fast-paced operations with community-focused service, distinguishing it from other chains that might prioritize automation or less personalized training.
Managing crew assignments efficiently while maintaining food quality and cleanliness intensifies during rush periods. In Plainfield, high customer volume demands sharp multitasking and swift problem-solving to keep service seamless and uphold Five Guys' standards.
Strong communication, motivational leadership, and quick decision-making are critical. Additionally, familiarity with food safety protocols and a positive attitude help ensure smooth shift operations and foster a productive team atmosphere.
Absolutely. The position is designed as a stepping stone to management, with mentorship and performance reviews supporting advancement. Those who show initiative and reliability often find ample growth opportunities within the company.
Beyond competitive pay starting at $19/hour plus tips, employees enjoy free meals each shift, bonuses like secret shopper rewards, and a comprehensive benefits package including medical and 401(k). This mix is notably generous among Plainfield's restaurant jobs.
Demand for Shift Leads in Plainfield remains steady, but competition can fluctuate with local economic trends. Candidates with prior leadership experience and strong interpersonal skills generally have an edge in securing positions at establishments like Five Guys.
Flexibility is highly valued since managing 1st, 2nd, or 3rd shifts requires adaptability to varying team dynamics and customer flows. Being open to different shift times enhances your suitability and demonstrates commitment to operational success.
Yes, Five Guys provides ongoing mentorship and real-time feedback designed to sharpen leadership skills and operational knowledge. This structured approach helps Shift Leads excel, preparing them for expanded roles within the company.
The base pay starts competitively at $19.00 per hour, with additional income from tips and weekly secret shopper bonuses. This compensation package positions Five Guys favorably among Plainfield fast-food leadership roles.
Shift Leads at Five Guys actively engage in coaching and operational oversight, balancing guest satisfaction with team management. Unlike some roles that focus mainly on administrative tasks, this position demands visible leadership and direct involvement during shifts.