Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys in Fountain Valley emphasizes a hands-on leadership style with a strong focus on team motivation and operational excellence. The local work culture values energy and positivity, making the shift lead role uniquely centered on fostering camaraderie while maintaining high standards amid a busy California dining scene.
Afternoon and evening shifts often see peak customer flow in Fountain Valley’s vibrant food scene, requiring shift leads to excel at quick decision-making and efficient crew coordination. Handling guest concerns promptly during these busy hours is crucial to maintaining Five Guys’ reputation for quality and service.
Strong communication and motivational abilities stand out as essential, enabling shift leads to inspire diverse teams and maintain morale. Additionally, adaptability and accountability ensure smooth operations during high-pressure periods, critical for managing daily restaurant challenges effectively.
Serving as a shift lead opens pathways toward managerial positions by honing skills in team supervision, operational oversight, and customer engagement. The role’s mentorship and performance feedback systems nurture leadership qualities vital for long-term success in restaurant management.
Shift Leads at Five Guys in Fountain Valley start at a competitive base of $19.00 per hour, with additional earnings from tips and performance bonuses. This compensation reflects both the responsibilities of overseeing shifts and the local market rates for restaurant leadership roles.
Yes, Shift Leads enjoy weekly secret shopper bonuses shared across the team, free meals during shifts, and access to a benefits package including medical, dental, vision, and 401(k). These perks foster a supportive environment that rewards dedication and performance.
At Five Guys, shift leads actively manage crew assignments, maintain food safety, and ensure store cleanliness while also coaching team members in real time. This blend of operational responsibility and direct mentorship sets it apart from roles focused solely on oversight.
Fountain Valley’s hospitality sector is vibrant but competitive. Five Guys attracts candidates by offering growth opportunities, a fun team culture, and solid pay, making it an appealing choice for those seeking to advance in restaurant leadership locally.
Many Shift Leads commute within Fountain Valley or neighboring Orange County areas. Proximity often influences hiring due to the fast-paced nature of shifts requiring punctuality and reliability, which employers prioritize when selecting candidates.
Joining Five Guys as a Shift Lead means stepping into a role that balances a fast-paced, customer-focused work environment with a team-oriented culture. Expectations include driving high standards in food quality and guest satisfaction while fostering a supportive atmosphere for crew members.