NexlintoShift Lead
Company : Five Guys
Location : Gallatin, TN, 37066
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys in Gallatin emphasizes a hands-on leadership approach with a focus on team motivation and food quality. Unlike some places, you’ll engage directly with team coaching and benefit from weekly secret shopper bonuses, making this role uniquely rewarding within Tennessee's vibrant restaurant scene.
Strong communication, quick decision-making, and the ability to inspire a diverse team are critical. Managing fast-paced shifts while maintaining high standards in food safety and customer service requires a mix of patience, adaptability, and motivational energy.
Daily duties include supervising crew assignments, ensuring food prep meets quality standards, managing cleanliness, handling guest concerns swiftly, and supporting opening or closing tasks—all while fostering a positive team environment.
Five Guys offers clear promotion paths for shift leaders who demonstrate leadership and operational excellence. With mentorship and regular performance feedback, motivated individuals can advance into higher management roles within the company.
Gallatin's food service sector is growing, causing moderate competition for leadership roles. Candidates with prior fast-paced environment experience and strong customer service skills tend to stand out, particularly at popular brands like Five Guys.
Yes, the $19.00 hourly starting pay plus tips and bonuses is competitive for Gallatin’s restaurant leadership jobs, often exceeding local averages due to Five Guys’ emphasis on rewarding performance and team success.
Five Guys combines hands-on leadership with perks like secret shopper bonuses and free meals every shift. The culture prioritizes team collaboration and real-time coaching, creating a fun yet responsible work atmosphere distinct from many fast-food competitors.
While formal certifications aren’t mandatory, prior leadership experience in food service or fast-paced settings is highly valued. Demonstrated skills in team management and customer service excellence improve candidacy for this position.
The team-oriented, supportive environment encourages open communication and positivity, making the shift lead role engaging and collaborative. This culture fosters personal accountability and growth in a fast-moving, enjoyable workplace.
Commuting ease, local demand for restaurant leadership, and pay competitiveness are key. Gallatin offers a balanced cost of living with ample hospitality jobs, but candidates should highlight leadership skills and adaptability to meet employers’ expectations.