NexlintoShift Lead
Company : Five Guys
Location : Gilbert, AZ, 85233
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Gilbert, a shift lead balances hands-on crew management with delivering top-tier food quality and guest service. The role uniquely blends fast-paced operational oversight with fostering a positive team culture, setting it apart from typical restaurant leadership jobs in the area.
Strong communication, adaptability, and leadership under pressure are highly prized in Gilbert’s competitive food service market. Candidates who excel at motivating diverse teams and ensuring consistent food safety and cleanliness standards gain an edge in shift lead roles.
Second shifts often demand juggling peak dinner crowds with closing procedures. Shift leads must swiftly resolve guest concerns, maintain food quality, and keep the store organized while ensuring crew members stay motivated during longer, later hours.
Hourly wages typically reflect local cost of living and labor market demand. In Gilbert, competitive pay for shift leads starts around $19/hour, often supplemented by tips and bonuses, aligning with the area's rising hospitality wages.
Shift leads frequently progress to assistant manager or store manager roles by honing leadership skills and operational expertise. Five Guys supports internal promotions, making it a solid stepping stone for those aiming to climb the restaurant management ladder locally.
While formal certifications aren't mandatory, food safety training and leadership development programs boost candidacy. Local regulations may require food handler permits, so obtaining these can enhance a shift lead's qualifications in Gilbert.
Five Guys fosters a team-first culture by encouraging real-time feedback, mentorship, and shared incentives like secret shopper bonuses. Shift leads benefit from this supportive environment, helping them keep motivation high and operations smooth.
Unlike some line lead jobs focused solely on task execution, Five Guys shift leads carry broader responsibilities including coaching, guest interaction, and shift performance tracking, blending frontline action with leadership accountability.
Shift leads often rotate between first and second shifts to cover peak hours and store opening or closing duties. Flexibility to manage different shift times is crucial for maintaining operational flow and supporting team members across schedules.
Five Guys offers competitive wages starting at $19/hour plus tips, a robust benefits package, and a clear path for advancement. Its team-oriented culture and consistent growth in Gilbert make its shift lead positions attractive to local job seekers.