NexlintoShift Lead
Company : Five Guys
Location : Norcross, GA, 30003
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Success as a Shift Lead hinges on clear communication, quick decision-making, and the ability to inspire a diverse crew. In high-energy settings like restaurants, motivating team members while maintaining focus on food quality and customer satisfaction drives operational excellence.
Unlike general supervisors, a Shift Lead combines hands-on involvement with real-time coaching during shifts. They manage daily tasks, enforce safety standards, and directly influence both employee morale and guest experiences, making the position pivotal for smooth operations.
Starting as a Shift Lead often leads to advanced management roles such as Assistant Manager or General Manager. The position develops critical skills in leadership, operational oversight, and customer relations, forming a solid foundation for long-term growth in hospitality management.
Five Guys emphasizes mentorship and real-time feedback for Shift Leads, fostering professional development. The company’s culture encourages internal promotions, giving Shift Leads access to management training and a clear pathway toward expanded responsibilities.
At Five Guys, Shift Leads are expected to lead by example with high standards in cleanliness, food quality, and customer service. The role demands ownership of shift performance metrics and active participation in maintaining a positive, team-centric atmosphere.
Norcross shows steady demand for restaurant leadership roles due to its growing population and vibrant dining scene. Candidates with proven leadership and adaptability often stand out, as local employers prioritize team management skills amid a moderately competitive job market.
Norcross has convenient access to major highways, but rush hour can extend commute times. Shift Leads often balance early or late shifts, so proximity to public transit or flexible scheduling can ease daily travel challenges in this suburban Atlanta area.
Shift Leads in Norcross typically earn between $18 to $22 per hour, depending on experience and company bonuses. Five Guys offers a competitive base starting at $19/hour plus tips and shift-based incentives, aligning well with local market standards.
Five Guys combines a team-oriented culture with a fun, supportive atmosphere, which is particularly valued by Shift Leads managing high-volume shifts. This environment promotes collaboration, real-time coaching, and shared success through bonuses, enhancing daily job satisfaction.
Daily duties include supervising crew assignments, ensuring food safety compliance, and maintaining store cleanliness. Shift Leads also handle guest concerns promptly and support opening and closing routines, all while fostering a positive team vibe to meet operational goals.