Job Description
The Auto Glass Technician is responsible for delivering high-quality auto glass repair, replacement, and calibration services while providing an exceptional customer experience. This role offers the opportunity to work in shop locations, airport rental facilities, or as a mobile technician. The Auto Glass Technician plays a critical role in ensuring vehicle safety, accuracy of installations, and customer satisfaction. This position is ideal for skilled, detail-oriented professionals who thrive in a fast-paced, customer-focused environment and are motivated to grow their careers.
Key Responsibilities:
Install and replace windshields and other automotive glass in shop or mobile settings
Repair chips, cracks, and other types of glass damage
Calibrate vehicle electronics, including ADAS, lane departure warning, and forward collision alert systems
Interact with customers to explain services and ensure satisfaction
Process payments for mobile service customers
Maintain a professional appearance and positive, service-oriented attitude
Provide world-class customer service to customers and vendors
Follow safety standards, technical specifications, and quality guidelines
Maintain tools, equipment, and work areas in safe working condition
Benefits and Growth Opportunities:
Uncapped income potential with per-vehicle bonus opportunities
Comprehensive benefits package including health, dental, vision, life insurance, parental leave, paid time off, and holidays
401(k) with company match
Same-day pay options through approved programs
Values-driven culture emphasizing integrity, professionalism, excellence, and teamwork
State-of-the-art facilities and strong working conditions
Fast-track career advancement opportunities through structured growth programs
Requirements and Qualifications:
Minimum of 1 year of automotive glass installation experience
Valid driver’s license and ability to pass a motor vehicle record check
Proficiency working with various types of automotive glass
Strong knowledge of tools, equipment, and techniques used in glass repair and replacement
Ability to read and interpret technical instructions and specifications
Strong critical thinking and problem-solving skills
Must meet minimum age requirements as applicable
Comfortable with physical demands of the role
Physical Requirements:
Ability to lift up to 50 pounds
Ability to maneuver safely around vehicles during installations
Capability to stand, walk, bend, stoop, twist, and perform repetitive motions for extended periods
Willingness to work in hot or cold weather conditions when required
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. Known for its commitment to customer satisfaction and service excellence, the company continues to grow rapidly while investing in its people. Many leaders within the organization began their careers as Auto Glass Technicians, reflecting a strong commitment to internal advancement, training, and long-term career development.
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Frequently Asked Questions
Fairport, NY, experiences steady growth in automotive glass technician positions due to nearby urban centers' vehicle density. Compared to Rochester, the competition is moderate with ample opportunity for skilled installers, making it a promising area for career advancement in auto glass services.
Local employers in Fairport often favor candidates with valid driver’s licenses and background checks. While formal certifications aren’t mandatory, familiarity with ADAS calibration and safety compliance can give automotive glass technicians a competitive edge in this market.
Mastery in windshield replacement, chip repair, and ADAS calibration distinguishes experienced technicians. Skillful interpretation of technical specs and adept use of specialized tools are key markers of expertise in automotive glass installation roles.
Mobile technicians must adapt to varying weather, vehicle types, and on-site constraints while maintaining precision. Shop-based work offers controlled conditions but demands efficiency managing multiple jobs daily. Both require strong problem-solving and customer communication skills.
Driven Brands promotes internal development through structured training and fast-track programs. Technicians can advance into supervisory roles or specialized calibration experts, benefiting from a culture focused on integrity, excellence, and long-term career progression.
Yes, Driven Brands invests in comprehensive onboarding and skill enhancement, including ADAS system calibration and customer service excellence, ensuring technicians in Fairport can deliver high-quality workmanship and meet evolving industry standards.
Technicians in Fairport typically earn between $40,000 and $55,000 annually, with potential bonuses per vehicle installed. Driven Brands’ uncapped income model and same-day pay options further enhance earning potential in this competitive local market.
Physical stamina is essential; technicians regularly lift glass up to 50 pounds and work in diverse weather conditions. Comfort with bending, stooping, and repetitive tasks ensures safety and efficiency during installations both on-site and in shop environments.
Driven Brands emphasizes a values-driven culture with state-of-the-art facilities and strong career growth pathways. Their focus on customer experience and technician development sets them apart, combining advanced technical training with comprehensive benefits.
Candidates should be ready to demonstrate hands-on skills with glass repair and ADAS calibration, pass a motor vehicle record check, and showcase customer service aptitude. A professional attitude aligned with Driven Brands’ culture is equally important.