NexlintoShift Lead
Company : Five Guys
Location : Douglasville, GA, 30134
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Successful shift supervisors in fast-food settings like Five Guys are expected to demonstrate strong communication, adaptability, and the ability to motivate diverse teams under pressure. Leadership that balances operational efficiency with positive team morale is crucial to maintaining smooth daily shifts.
Unlike general crew positions, a Shift Lead manages team assignments, ensures food safety compliance, and resolves guest issues promptly. Their role blends hands-on participation with supervisory duties, making them the pivotal point for shift success and team cohesion.
Many shift leads transition into management roles, such as assistant manager or store manager, especially in companies offering mentorship like Five Guys. The experience fosters skills in operations oversight, leadership, and customer service, which are valuable for ascending the hospitality career ladder.
While formal certifications aren't always mandatory, food safety training (like ServSafe) is highly regarded in the Douglasville area. Local employers often favor candidates with proven leadership experience and a commitment to health standards enhancing customer trust.
Douglasville’s growing dining scene shows steady demand for shift leads skilled in fast-paced environments. Candidates who combine leadership with customer service excellence often find ample opportunities, though competition rises with the influx of hospitality professionals.
Five Guys offers Shift Leads a competitive hourly wage starting at $19 plus tips and bonuses, free meals during shifts, and a comprehensive benefits package. The company culture emphasizes team support and personal growth, making it attractive for those seeking both stability and advancement.
As a Shift Lead at Five Guys, you directly impact guest satisfaction by overseeing food quality, cleanliness, and swift issue resolution. Leading by example, you help cultivate a welcoming atmosphere that encourages repeat visits and positive reviews.
Shift Leads at Five Guys in Douglasville typically earn starting wages around $19 per hour, supplemented by tips and performance bonuses. This competitive pay aligns with regional market rates for supervisory restaurant roles, reflecting the job’s responsibilities and skill requirements.
Yes, Five Guys provides ongoing mentorship and performance reviews tailored to Shift Leads. These initiatives help sharpen management abilities, operational knowledge, and customer service techniques critical for career progression within the company.
Managing high customer volume during peak hours and maintaining team motivation under pressure are common challenges. Proactive communication, effective delegation, and fostering a supportive environment help Shift Leads overcome these obstacles efficiently.