NexlintoShift Lead
Company : Five Guys
Location : Burlingame, CA, 94011
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
In Burlingame's fast-paced restaurant scene, a Shift Lead must energize the crew while overseeing food quality and service speed. Balancing hands-on coaching with timely problem-solving ensures smooth operations and a positive dining experience, critical for sustaining customer satisfaction in competitive local eateries.
Effective communication, adaptability, and a proactive mindset distinguish top shift leads in California’s food service. Emphasizing team collaboration, accountability, and maintaining high standards under pressure drives both employee engagement and operational success within dynamic restaurant environments.
Starting as a Shift Lead often leads to roles like Assistant Manager or General Manager. Gaining expertise in staff training, inventory management, and customer relations positions individuals for broader managerial responsibilities and long-term growth in hospitality leadership.
Burlingame’s demand for Shift Leads remains robust due to its bustling dining market and commuter population. Chains like Five Guys attract many applicants, so demonstrating prior leadership and a strong customer service ethic can give candidates a distinct advantage.
Certifications such as ServSafe Food Protection Manager or California Food Handler Cards improve credibility. Additionally, leadership workshops and customer service training tailored to fast-casual dining are valued by Burlingame employers seeking reliable shift supervisors.
At Five Guys, Shift Leads not only manage daily operations but actively promote team culture and uphold proprietary food quality standards. The role emphasizes mentorship and real-time feedback, fostering growth and maintaining the brand’s reputation for consistency and hospitality.
Five Guys enhances motivation by offering competitive base pay starting at $19/hour plus tips, complemented by weekly secret shopper bonuses shared among shift teams. Free meals during shifts and a fun, team-oriented atmosphere further enrich the work environment for Shift Leads.
Shift Leads in Burlingame typically start around $19 per hour, with additional income from tips and performance-based bonuses like secret shopper incentives. This combination often elevates total compensation, reflecting both base pay stability and rewards tied to shift success.
First shifts focus on opening procedures and setting up operations, second shifts handle peak customer flow and maintain momentum, while third shifts prioritize closing tasks and ensuring store readiness. Each shift demands tailored leadership to address unique operational challenges.
Utilizing local job boards and keywords like 'shift lead jobs near me' or 'shift lead hiring near me' helps locate opportunities. Comparing shift timings, company culture, and growth potential allows candidates to select roles aligning with personal availability and professional aspirations.