NexlintoShift Lead
Company : Five Guys
Location : Jenkintown, PA, 19046
Job Type : Full Time / Part Time
Date Posted : 4 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Taking on a Shift position at Five Guys in Jenkintown offers a hands-on leadership experience essential for climbing the restaurant management ladder. The role hones skills in team coaching, operational oversight, and customer engagement, creating a strong foundation for future managerial responsibilities within the company or the broader food service industry.
A standout Shift Lead thrives on energizing their team, ensuring exceptional food and service quality, and swiftly resolving guest issues. They exhibit dependability, adaptability, and a proactive mindset, fostering a positive work environment that propels both staff performance and customer satisfaction.
Managing a Shift involves juggling crew assignments, maintaining strict food safety, and sustaining store readiness amidst high customer traffic. Leaders must swiftly address unexpected staff shortages or guest concerns while keeping morale high and operations smooth throughout their shift.
Jenkintown's proximity to Philadelphia contributes to a moderately competitive job market for Shift Leads, with demand influenced by local dining trends and seasonal foot traffic. Candidates who demonstrate leadership and customer service excellence often stand out in this environment.
Starting at $19.00 per hour plus tips and bonuses, the Five Guys Shift Lead role in Jenkintown aligns favorably with local wage trends for restaurant leadership positions, often exceeding entry-level pay and reflecting the role’s supervisory responsibilities.
At Five Guys, Shift Leads gain access to mentorship, real-time feedback, and growth pathways into higher management. The company’s culture emphasizes teamwork and recognition, encouraging leaders to develop skills that extend beyond daily operations.
Five Guys focuses heavily on a team-oriented atmosphere and high food quality standards, which shapes the Shift Lead's duties with a strong customer service and operational excellence emphasis. This contrasts with some retail leads where product sales may dominate, making this role more dynamic and customer-centric.
While not always mandatory, certifications like ServSafe or food handler permits can boost employability in Jenkintown. Demonstrated leadership experience and strong communication skills are equally valued to meet local employers' standards for Shift Leads.
Five Guys stands out with its transparent bonus system, free meals during shifts, and comprehensive benefits including medical and 401(k) options. This holistic approach supports employee well-being and incentivizes performance more robustly than typical fast-food leadership roles.