NexlintoShift Lead
Company : Five Guys
Location : East Hartford, CT, 06118
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
East Hartford's food service sector sees steady demand for shift leads, especially in fast-casual spots like Five Guys. Candidates with proven leadership and customer service skills typically stand out, while local competition requires showing adaptability and team motivation to secure these roles.
While formal certifications aren't always mandatory, food safety training and basic management credentials can significantly enhance a Shift Lead's profile in East Hartford. Employers value hands-on experience in crew supervision combined with strong communication tailored to this region’s hospitality environment.
Employers often look for prior leadership in food service, the ability to handle fast-paced settings, and excellent interpersonal skills. Demonstrating reliability and a customer-first attitude are key, as these qualities align well with the core responsibilities of a Shift Lead.
Shift Leads take charge of operations during their shift, assigning tasks, ensuring food quality, and managing customer issues. Their role extends beyond individual duties to fostering teamwork and maintaining cleanliness, setting them apart from regular crew positions.
This position offers a platform to develop managerial skills, gain real-time leadership experience, and understand business operations. Ambitious Shift Leads often leverage this role to move into higher management within the restaurant industry or broader hospitality sectors.
Five Guys emphasizes a hands-on leadership style combined with a team-first culture and competitive perks like secret shopper bonuses. Their commitment to mentorship and growth opportunities creates a supportive environment tailored for Shift Leads eager to excel.
Besides the starting wage of $19.00 per hour, Shift Leads at Five Guys benefit from weekly secret shopper bonuses, free meals during shifts, and eligibility for comprehensive benefits such as medical and 401(k). These incentives foster motivation and retention.
The $19 per hour base pay aligns well with regional standards for restaurant supervisory roles in East Hartford, factoring in additional tips and bonuses. This rate is attractive for candidates seeking leadership experience combined with a compensation package that includes benefits.