General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
At Five Guys Newtown, General Managers engage directly in fast-paced kitchen operations alongside their teams, blending hands-on leadership with financial oversight. This contrasts with more detached managerial roles, emphasizing energy, adaptability, and real-time communication in a uniquely vibrant restaurant culture.
Success hinges on inspiring teams, maintaining high stamina for demanding shifts, and fostering collaborative communication. A Five Guys General Manager thrives by leading with humility, motivating through enthusiasm, and adapting quickly to shifting crew dynamics in a lively environment.
General Managers at Five Guys often advance into regional management or corporate leadership roles. The company’s rapid growth supports promotions through demonstrated operational success, team leadership, and mastery of multi-shift restaurant oversight within the Newtown area and beyond.
Newtown’s local labor market requires managers to be adept at recruiting and retaining talent amid regional competition. Additionally, balancing cost controls with a higher local cost of living necessitates sharp financial management skills unique to this Connecticut setting.
The brand’s popularity drives steady openings for energetic General Managers who can uphold its customer-focused culture. Newtown’s community values hands-on leadership in dining establishments, making Five Guys a sought-after employer for those seeking dynamic restaurant management roles.
General Managers in Newtown can expect a competitive base salary typically ranging from $50,000 to $65,000 annually, coupled with quarterly bonuses tied to restaurant performance. This pay reflects local industry standards and rewards leadership effectiveness in fast-food operations.
Unlike retail settings focused mostly on sales floor management, Five Guys General Managers coordinate kitchen workflow, inventory control, and customer experience simultaneously. This multi-dimensional oversight requires quick problem-solving and direct engagement with all aspects of restaurant performance.
Prospective candidates should highlight leadership experience in food service, strong communication skills, and adaptability to shift schedules. Additionally, possessing ServSafe certification or similar credentials can enhance eligibility for this competitive general management position.
The company’s emphasis on a people-first, high-energy environment means General Managers must champion teamwork, maintain enthusiasm during peak hours, and create a fun yet efficient workplace where music and collaboration are integral to daily operations.
Yes, besides competitive pay and bonuses, Five Guys invests in ongoing leadership development and career advancement opportunities. General Managers benefit from a supportive culture that encourages professional growth within its expanding restaurant network.