NexlintoShift Lead
Company : Five Guys
Location : Lockport, IL, 60441
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Leading shifts at Five Guys in Lockport offers hands-on experience in team mentoring and operations management, setting a strong foundation for advancing into higher management roles within the fast-food industry. The role fosters leadership skills essential for long-term career growth in hospitality.
Managing shifts at Five Guys in Lockport requires quick decision-making, maintaining food safety, and balancing team dynamics under high customer volume. The challenge lies in ensuring consistent quality and guest satisfaction while motivating a diverse crew during peak hours.
Successful shift leaders excel in communication, conflict resolution, and operational oversight. Unlike crew members, they coordinate team assignments, uphold quality standards, and provide mentorship, which requires a proactive mindset and accountability to drive store performance.
Yes, shift leaders at Five Guys in Lockport benefit from weekly secret shopper bonuses shared with their team, free meals during shifts, and access to comprehensive benefits including medical and 401(k) plans, making the compensation package competitive for the region.
Lockport's growing foodservice sector increases demand for reliable shift leads, driven by competitive wages and opportunities for advancement. Candidates with leadership experience and flexibility have an edge due to the area's emphasis on high-quality customer service and operational efficiency.
Lockport's suburban layout means most employees rely on personal vehicles; convenient parking and proximity to main roads ease commuting. Public transit options are limited, so planning around shift schedules and traffic during peak hours is crucial for punctuality.
Shift lead roles in Lockport offer around $19/hour base pay, aligning closely with other Illinois suburbs. While not as high as Chicago city center wages, the cost of living in Lockport balances the compensation, making it a fair market rate for leadership positions in fast food.
Shift leaders oversee crew scheduling, ensure operational standards, and handle guest issues directly. This supervisory role demands multitasking between coaching team members and maintaining store readiness, distinguishing it from frontline service or kitchen-only roles.
Five Guys provides mentorship, real-time feedback, and performance reviews, creating an environment that encourages skill enhancement and career advancement. Shift leaders gain exposure to management practices that prepare them for future opportunities within the company.
Five Guys emphasizes team camaraderie and quality control more intensely, so shift leads in Lockport focus heavily on food standards and customer experience. This contrasts with other chains where operational speed might take precedence over mentoring and store atmosphere.