NexlintoShift Lead
Company : Five Guys
Location : East Hanover, NJ, 07936
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Thriving as a Shift Lead demands strong communication, quick decision-making, and the ability to inspire team collaboration. Mastery in managing high-pressure situations while maintaining food quality and customer service standards is crucial for success in this role.
Unlike other lead roles focused solely on operations or production, a Shift Lead balances hands-on team coaching with overseeing daily restaurant workflow, ensuring both employee development and guest satisfaction are prioritized simultaneously.
Developing conflict resolution, analytical tracking of shift performance, and mentorship abilities are key. Enhancing organizational skills and learning to handle guest issues proactively also pave the way for upward mobility from Shift Lead to management.
Five Guys offers a competitive hourly wage starting at $19, plus tips and bonuses. Employees can enjoy free meals during shifts and access a comprehensive benefits package, including medical, dental, vision, and 401(k) eligibility, fostering a supportive work environment.
Five Guys emphasizes real-time feedback and mentorship alongside a team-focused culture. Their secret shopper bonus system and clear growth pathways set this role apart, making it attractive for those seeking both financial rewards and career development.
East Hanover’s bustling restaurant scene drives steady demand for capable Shift Leads, especially with chains like Five Guys expanding. Candidates with leadership experience in fast service environments and flexibility for varied shifts often have an advantage.
Earning $19 hourly is competitive within New Jersey’s quick-service sector, often supplemented by tips and bonuses. This rate reflects the role’s responsibilities and local living costs, positioning it well compared to regional averages for operational leads.
Shift Leads at Five Guys oversee food safety compliance, maintain store readiness, and handle customer concerns promptly. They also monitor shift metrics and support opening and closing tasks, ensuring seamless operational flow during their leadership periods.
Five Guys combines competitive pay, a fun and supportive atmosphere, and clear promotion opportunities, attracting candidates searching locally for stable lead roles with growth potential within a well-known brand.
By setting the pace and leading by example, Shift Leads directly impact service speed, food quality, and overall store cleanliness. Their proactive approach to resolving guest issues helps uphold Five Guys’ reputation for excellent customer service.