NexlintoShift Lead
Company : Five Guys
Location : New Cumberland, PA, 17070
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift Lead at Five Guys in New Cumberland plays a dual role by supervising team members while ensuring food preparation meets strict quality standards. This balance is crucial for smooth operations, combining leadership skills with hands-on involvement in daily restaurant activities.
After gaining experience as a Shift Lead, many advance to management roles like Assistant Manager or Store Manager. This position builds essential skills in team leadership, customer service, and operational oversight that are highly valued for higher-level restaurant management careers.
Successful Shift Leads demonstrate strong communication, adaptability under pressure, and the ability to motivate diverse teams. Mastery in coordinating shift logistics and maintaining compliance with food safety protocols distinguishes top candidates in high-volume settings.
Yes, Five Guys offers Shift Leads starting pay around $19.00 per hour plus tips and bonuses, which is quite competitive within the New Cumberland restaurant sector. This compensation package reflects the role’s responsibilities in leadership and operational excellence.
Five Guys emphasizes a team-oriented culture with perks like free meals during shifts, secret shopper bonuses, and mentorship opportunities. Such benefits combined with hands-on leadership experience create a distinctive working environment compared to typical chain restaurants.
This position offers real-time feedback, performance reviews, and mentorship that cultivate leadership competencies. Exposure to daily operational challenges and team coaching equips Shift Leads with skills crucial for advancing into managerial positions at Five Guys.
New Cumberland's public transit options are limited, so many Shift Leads rely on personal vehicles. The town's traffic flow during peak hours can affect shift start times, making it important to plan commutes carefully to maintain punctuality in this leadership role.
Shift Lead roles in New Cumberland, especially at popular spots like Five Guys, experience steady demand due to the local food service market growth. However, competition remains moderate, with employers favoring candidates demonstrating proven leadership and customer service skills.
'Shift smart' encourages efficient delegation, proactive problem-solving, and maintaining energy throughout the shift. For a Shift Lead, this means optimizing crew assignments and ensuring operational flow, which directly impacts customer satisfaction and team morale.
Five Guys empowers Shift Leads with training in conflict resolution and encourages prompt, professional responses. This approach ensures that leaders can quickly address concerns, turning potential issues into positive guest experiences while maintaining smooth operations.