Job Description
The Auto Glass Technician is responsible for delivering high-quality auto glass repair, replacement, and calibration services while providing an exceptional customer experience. This role offers the opportunity to work in shop locations, airport rental facilities, or as a mobile technician. The Auto Glass Technician plays a critical role in ensuring vehicle safety, accuracy of installations, and customer satisfaction. This position is ideal for skilled, detail-oriented professionals who thrive in a fast-paced, customer-focused environment and are motivated to grow their careers.
Key Responsibilities:
Install and replace windshields and other automotive glass in shop or mobile settings
Repair chips, cracks, and other types of glass damage
Calibrate vehicle electronics, including ADAS, lane departure warning, and forward collision alert systems
Interact with customers to explain services and ensure satisfaction
Process payments for mobile service customers
Maintain a professional appearance and positive, service-oriented attitude
Provide world-class customer service to customers and vendors
Follow safety standards, technical specifications, and quality guidelines
Maintain tools, equipment, and work areas in safe working condition
Benefits and Growth Opportunities:
Uncapped income potential with per-vehicle bonus opportunities
Comprehensive benefits package including health, dental, vision, life insurance, parental leave, paid time off, and holidays
401(k) with company match
Same-day pay options through approved programs
Values-driven culture emphasizing integrity, professionalism, excellence, and teamwork
State-of-the-art facilities and strong working conditions
Fast-track career advancement opportunities through structured growth programs
Requirements and Qualifications:
Minimum of 1 year of automotive glass installation experience
Valid driver’s license and ability to pass a motor vehicle record check
Proficiency working with various types of automotive glass
Strong knowledge of tools, equipment, and techniques used in glass repair and replacement
Ability to read and interpret technical instructions and specifications
Strong critical thinking and problem-solving skills
Must meet minimum age requirements as applicable
Comfortable with physical demands of the role
Physical Requirements:
Ability to lift up to 50 pounds
Ability to maneuver safely around vehicles during installations
Capability to stand, walk, bend, stoop, twist, and perform repetitive motions for extended periods
Willingness to work in hot or cold weather conditions when required
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. Known for its commitment to customer satisfaction and service excellence, the company continues to grow rapidly while investing in its people. Many leaders within the organization began their careers as Auto Glass Technicians, reflecting a strong commitment to internal advancement, training, and long-term career development.
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Frequently Asked Questions
Proficiency with various automotive glass types and calibration systems like ADAS is critical in Webster, NY. Technicians must adeptly use specialized tools and interpret vehicle-specific instructions to ensure safety and accuracy in installations, reflecting the region's demand for precision and compliance.
A typical day involves inspecting glass damage, performing repairs or replacements, calibrating advanced driver-assistance systems, and engaging directly with customers to explain services. Flexibility to work in mobile or shop environments is often required, emphasizing adaptability and customer focus.
Starting as an installer, one can advance into supervisory roles or specialize in calibration technologies. Companies like Driven Brands offer structured growth programs, enabling technicians to develop leadership skills and technical expertise, often leading to higher earnings and broader responsibilities.
While a valid driver's license and clean motor vehicle record are mandatory, local employers value certifications in glass installation and ADAS calibration. These credentials enhance job competitiveness in Webster, where safety regulations and technology integration are prioritized.
Driven Brands emphasizes a values-driven culture with integrity and teamwork, offering uncapped bonuses and same-day pay options. Their technicians benefit from advanced facilities and a strong focus on customer service, setting them apart from typical auto glass roles locally.
The company provides access to ongoing training, structured advancement pathways, and opportunities to work in diverse settings like airport rental locations or mobile services, fostering professional growth tailored to technicians aiming for long-term careers.
Technicians in Webster can anticipate earnings between $40,000 and $55,000 annually, with potential bonuses per vehicle installed. Compensation varies based on experience and skill level, reflecting the region's competitive market for automotive glass professionals.
Technicians in Webster should be prepared for seasonal temperature fluctuations, often working in hot or cold conditions. Weather can impact installation procedures, requiring adaptability and adherence to safety protocols to maintain service quality year-round.
Webster is experiencing steady demand due to regional growth in vehicle ownership and rental services. Job seekers will find multiple openings, especially with companies like Driven Brands, reflecting a competitive yet opportunity-rich market.
Candidates must handle lifting up to 50 pounds, maneuver around vehicles safely, and perform repetitive motions over extended periods. Physical stamina and comfort with varying postures are crucial to meet the job's dynamic and sometimes strenuous demands.