NexlintoShift Lead
Company : Five Guys
Location : North Aurora, IL, 60542
Job Type : Full Time / Part Time
Date Posted : 3 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys emphasizes hands-on leadership where Shift Leads actively coach and motivate team members during shifts. Unlike some chains, the role combines operational oversight with direct customer engagement, fostering a team-focused culture that values food quality and cleanliness in a fast-paced environment.
Shift Leads in North Aurora are positioned as future managers, benefiting from mentorship and performance feedback. The company’s structure supports internal promotions, making this role a strategic step for those seeking long-term career advancement in restaurant management.
Strong communication and leadership abilities tailored to fast-food dynamics are essential. Shift Leads must excel at team motivation, managing diverse crews, and maintaining operational standards under pressure, ensuring smooth shift transitions and excellent guest experiences.
Base pay starts competitively at $19.00 per hour, with additional earnings from tips and bonuses like secret shopper rewards. This aligns well with the local hospitality market, offering a balanced wage for leadership positions in fast-paced eateries.
Beyond competitive pay, Five Guys provides free meals every shift, a comprehensive benefits package including medical and 401(k), and a supportive, team-oriented atmosphere. These benefits reflect the company’s commitment to employee well-being and career growth.
North Aurora’s growing restaurant scene has increased demand for capable Shift Leads, but competition remains moderate given the area’s size. Candidates with prior leadership and food service experience tend to have an advantage in securing these positions.
Balancing high food quality and cleanliness standards with fast-paced service demands can be challenging. Additionally, navigating diverse team dynamics and promptly resolving guest concerns require adaptability and strong interpersonal skills.
Shift Leads may be scheduled across various shifts—first, second, or third—depending on operational needs. Flexibility is key, as leadership presence is crucial throughout the day to maintain consistent food quality and team performance.
Five Guys offers a vibrant work culture, competitive wages starting at $19/hour plus bonuses, and clear pathways for advancement. The company’s focus on team support and quality service distinguishes it in the local job market.
Five Guys encourages Shift Leads to lead by example, blending hands-on task management with active coaching. Real-time feedback and performance reviews help Shift Leads develop leadership skills while ensuring smooth daily operations.