NexlintoShift Lead
Company : Five Guys
Location : Monroe, CT, 06468
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys Monroe, the shift lead energizes the crew by setting operational pace and coaching team members in real-time. This role directly impacts food quality, customer satisfaction, and shift efficiency, creating a positive atmosphere that drives both staff motivation and guest experience.
Exceptional communication, quick decision-making, and proactive problem-solving distinguish shift leaders. Their ability to balance team dynamics while maintaining quality and safety standards is critical, especially in fast-paced environments like Five Guys, where multitasking and leadership under pressure are daily necessities.
Successful shift leads often move up to assistant manager or store manager roles, leveraging hands-on experience in crew supervision and operations. Five Guys supports growth through mentorship and performance reviews, making the Monroe location a fertile ground for climbing the restaurant management ladder.
Starting pay at Five Guys Monroe is $19.00 per hour plus tips and bonuses, which is competitive for the area’s food service sector. Combined with weekly secret shopper bonuses and free meals, this makes the compensation package attractive versus other local shift lead opportunities.
Peak times require adept coordination to maintain food quality and speed without sacrificing cleanliness or guest service. In Monroe, local traffic patterns and weekend rushes can amplify pressure, demanding swift problem-solving and effective team motivation from the shift lead.
Five Guys emphasizes a team-oriented, fun work environment where shift leads foster positivity and cooperation. Unlike more corporate chains, Monroe’s location prioritizes hands-on leadership and real-time feedback, making the shift lead role more engaging and personally rewarding.
Shift leads on later shifts oversee closing tasks, ensure cleanliness, and handle guest concerns promptly. They delegate crew assignments to maintain efficiency and uphold standards, often adapting to quieter periods with training or prep work to keep the team productive.
Candidates should demonstrate prior leadership in food service, strong interpersonal skills, and a commitment to excellence in customer service. Local hiring managers value reliability, adaptability, and enthusiasm for growth, aligning with Five Guys’ culture of accountability and high energy.
Shift leads receive real-time feedback and formal performance reviews designed to enhance leadership skills and operational effectiveness. Mentorship programs encourage continuous improvement, helping Monroe shift leads stay aligned with company goals and prepare for future promotions.
Unlike contract or technical leads who focus on project deliverables or IT solutions, Five Guys shift leads concentrate on people management, operational flow, and customer satisfaction in a dynamic restaurant setting. Their leadership is more hands-on and people-centric, requiring quick adaptability.