NexlintoShift Lead
Company : Five Guys
Location : Narberth, PA, 19072
Job Type : Full Time / Part Time
Date Posted : 4 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Narberth's restaurant scene is growing steadily, making shift lead roles at places like Five Guys somewhat competitive yet accessible. Local demand favors candidates with leadership experience and strong customer service skills, reflecting the area's preference for quality dining management.
Narberth’s compact size typically means manageable commutes, but peak hours can cause local traffic delays. Shift leads often benefit from flexible scheduling to avoid rush hours, enhancing punctuality and reducing stress for daily operations.
Demonstrating strong team coordination, quick decision-making, and food safety knowledge sets you apart. Effective communication and the ability to motivate staff under pressure are essential for maintaining smooth shift flow and high customer satisfaction.
Shift leads often advance to assistant manager or general manager roles by sharpening leadership skills, mastering operational tasks, and contributing to store success. Continuous learning and mentorship can accelerate progression within companies like Five Guys.
Unlike line or production leads who focus on specific operational areas, a shift lead oversees entire shift dynamics—balancing team management, customer service, and compliance. This broader scope demands versatility and proactive problem-solving.
Five Guys shift leads emphasize hands-on coaching and fostering a team-oriented culture while ensuring food quality and cleanliness. The role blends frontline involvement with leadership, aiming to boost overall guest experience and operational excellence.
Starting pay is competitively set at $19.00 per hour, complemented by tips and performance bonuses. This package reflects local wage standards for restaurant shift leads and rewards hands-on leadership and customer engagement.
Certifications in food safety (like ServSafe) and leadership workshops enhance credibility and operational knowledge. Pennsylvania employers value these credentials as they demonstrate commitment to standards and team management.
Five Guys offers a structured growth path, regular feedback, and a vibrant team culture. The blend of competitive pay, benefits, and mentorship appeals to candidates seeking both career advancement and a positive workplace.
Balancing involves hands-on leadership—coaching staff in real-time, prioritizing tasks, and swiftly resolving guest issues. This dynamic approach helps maintain service quality without sacrificing operational flow during peak hours.